General information
If you experience any problems, please visit www.bt.com/producthelp
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Guarantee
Your BT Big Button 200 is guaranteed for a period of 12 months from the date of
purchase. Subject to the terms listed below, the guarantee will provide for the repair
of, or at BT’s or its agent’s discretion, the option to replace the BT Big Button 200 or
any component thereof, which is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired product.
Within the 12 month guarantee period:
Prior to returning your product, please visit www.bt.com/producthelp to view
answers to Frequently Asked Questions.
Outside the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must
meet the approval requirements for connection to the telephone network.
We recommend that you contact BT’s approved repair agent Discount
Communications Ltd on 0800 980 8999 or a local qualified repairer.
Returning your phone
Where possible, pack the product in its original packaging. Please remember to
include all parts, including the telephone line cord and original batteries. For
guarantee purposes proof of purchase is required so please keep your receipt.
