Converse 2015 ~ 4th Edition ~ 10th September ’02 ~ 4517
19
Guarantee
Your Converse 2015 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the
Converse 2015, or any component thereof, (other
than the batteries), which is identified as faulty
or below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover buttons and
any faults or defects caused by accidents,
misuse, fair wear and tear, neglect, storm
damage, tampering with the equipment, or
any attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning your product, please read the
‘Help’ section beginning on page 21, or contact
the BT Converse 2015 Helpline for assistance:
0845 050 1331
, 9am to 5.30pm, Monday to
Friday.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent TecLogic on
01672 564444
or a local qualified repairer.
Instruction for returning the product
If the Helpline/repair line is unable to remedy
your problem they will ask you to return the
product. Where possible, pack the product in its
original packaging. (Please note that we cannot
take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.
General information
GENERAL
INFORMA
TION
