BT SYNERGY 1500, User Manual

Page 1: ...ynergy1500 Digital cordless telephone answering machine User guide This equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services ...

Page 2: ...Please open this page for a further at a glance guide to your Synergy 1500 7t Edition 8t October 98 ...

Page 3: ... cord If anything is missing please contact your place of purchase immediately For your records For warranty purposes proof of purchase is required so please keep your receipt See page 38 for more information about your PIN Please open this page for an at a glance guide to your Synergy 1500 Date of purchase Place of purchase Serial number on the underside of the telephone base station Purchase pri...

Page 4: ...ge 10 LCD Clear display that shows the status of your call and the number you have dialled If the answering machine is on the message counter will be displayed Calls light Flashes to indicate an incoming call Quickdial Enables you to store and dial up to 10 numbers in the memory for shared use and up to 10 for personal use See page 11 Redial Press to dial the last number you dialled Also allows yo...

Page 5: ...sages and memos See page 26 Answer On Off Switches answering machine on and off Used to increase volume during message playback Also used to restore messages that have been selected for deletion See page 19 Page Pages all handsets registered to the base station Used to register additional handsets Also used to reset your base station to it s original settings See pages 10 35 43 Memo Press to recor...

Page 6: ... you to change the original settings of your telephone e g handset ringer volume melodies See optional settings page 32 It also allows you to register your handset see page 43 And allows you to register Additional Handsets see page 43 Answer phone allows you to change the original settings of your answering machine e g time and day settings outgoing messages See Using your Synergy answering machin...

Page 7: ...7t Edition 8t October 98 ...

Page 8: ...rgy 1500 telephone 9 Using the Quickdial memory 11 Using your Synergy 1500 answering machine 13 Remote Access 28 Remote access quick guide 31 Optional settings 32 Additional features 36 Using Select Services 39 Using additional handsets 43 Operating with additional base stations 48 Connecting to a switchboard 50 Wall mounting 51 Maintenance 52 Help 53 Technical information 56 Technical specificati...

Page 9: ...0 base stations with more than one Synergy handset connected 7t Edition 8t October 98 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P QR S Redial Quickdial Recall Interc om Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interc om Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdia...

Page 10: ...that you place your Synergy 1500 at least one metre away from such appliances to avoid any risk of interference 6 The Synergy 1500 will produce a certain amount of heat during operation Equally the handset as well as any additional chargers you purchase can also become warm during charging 7 We advise against placing these products on antique veneered or wooden surfaces as damage may occur 8 Do no...

Page 11: ...e into the power socket on the underside of your Synergy 1500 When the power is switched on the base station CHARGING light comes on and the answering machine will announce the day and time setting Plan where you will put your Synergy 1500 base station It should be within 2 metres of a power socket and phone socket otherwise extension cables will be required You can mount your Synergy 1500 on the ...

Page 12: ...We recommend that you leave the Synergy 1500 Handset on charge for at least 16 hours Place the handset on the base station 7t Edition 8t October 98 BATTERY Push Slide WARNING It is recommended that the line cord is not connected until the handset is fully charged This will prevent the risk of the phone being answered prior to the battery being fully charged and therefore not working to its optimum...

Page 13: ... the base station Your Synergy 1500 works by sending and receiving radio signals between the base station and the handset The strength of the signal depends on where you site the base station The higher the base station is located the better An upstairs room is ideal The following points should be considered It should be within easy reach of a mains socket and a telephone socket Try to avoid locat...

Page 14: ...mber is dialled To end a call Press the TALK button Or Place the handset back on the base station To receive a call When the phone rings both the call light on the handset and the in use light on the base station flash Display shows and SCREEN Press the TALK button Or Pick up the handset from the base station Display shows and the IN USE light remains on Secrecy While on a call this allows you to ...

Page 15: ...led Display shows the number Or Press the REDIAL button Display shows the last number called The number can be edited by pressing the button to delete individual digits Press the TALK button The number is dialled To adjust the earpiece volume You can adjust the volume at any time during a call or whenever you get an external line and hear the dial tone Press the VOLUME buttons or on the side of th...

Page 16: ...ween the 2 options When required option is displayed on LCD press to confirm Handset LCD reverts to HSET 1 11 To store a quickdial number Once you have selected either your Personal or Shared QUICKDIAL store Press and release the QUICKDIAL button Display shows 1 if no number stored or 1 followed by the number stored in the memory Press the button to scroll through the memory locations When the req...

Page 17: ...the quickdial numbers and see any available locations You can then change or add a number First confirm that the handset is searching in the correct memory i e SHARED or PERSONAL if it is not change it by following the steps on page 11 Press and release the QUICKDIAL button Display shows the first quickdial location plus the number stored under that location Press the button to scroll through the ...

Page 18: ...t allow callers to leave a message This applies when the message memory is full or if you have chosen to set the answering machine to Answer Only mode Recording time limit The Synergy 1500 also has its own pre recorded concluding announcement This cuts in automatically to warn callers that they are about to or have run out of time for recording their message Incoming messages are restricted to a m...

Page 19: ...git to be changed or confirmed confirm by pressing the same digit on the button pad Using the 24 hour clock enter the time in hours and minutes starting from the left After you have entered the first digit it will stop flashing The next digit then starts flashing Repeat the process until the correct time shows Press button Confirmation tone sounds Display shows time set and returns to TIME Press t...

Page 20: ...e call later This message plays when the answer phone is set to ON and Answer and Record but the memory is full To record your own outgoing messages These may be recorded via the Synergy cordless handset or remotely using a Touchtone telephone Message length is limited to 30 seconds We recommend that you write down your message first then practice it before recording It should be brief polite and ...

Page 21: ... a 2 second delay you will hear Your outgoing message is The recorded message is played back Base station displays current number of messages stored or 0 if there are none or if answer machine is switched off Handset displays REC OGM You have now successfully recorded your first outgoing message Answer and Record Answer Only Outgoing message 2 With the handset display still showing REC OGM press b...

Page 22: ...corded During Call Screening To decrease the volume Press the MEMO button Each press of the button decreases the volume one step To increase the volume Press the ANSWER ON OFF button Each press of the button increases the volume one step 7t Edition 8t October 98 Please note You may change either of these messages at any time using the above procedure You are not obliged to record them both at the ...

Page 23: ...te your system remotely see Remote Access page 28 To set the delay from your handset Press button once Display shows ANS PHONE Press button Display shows ANS ON OFF or PLAY if there are messages Press button several times until you see ANS SET UP Press the button The display shows REC OGM Press button several times until display shows ANSWERDELAY Press button Press button to scroll through all the...

Page 24: ...played press button Message Alert is now set To turn your answering machine on off Your Synergy 1500 answering machine can be turned on and off via the handset or base station Any messages present when the machine is switched off are automatically saved If set to OFF the answering machine will not answer an incoming call until after 20 rings This feature is designed to allow plenty of time for cal...

Page 25: ...HONE Press button Display shows ANS ON OFF or PLAY if there are messages Press button several times until ANS SET UP is displayed Press button Display shows REC OGM Press button several times until ANS MODE is displayed Press button Display shows current setting ANS ONLY or ANS AND REC Press button until your preferred option is displayed Press button Display now shows either YOUR OGM or DEFAULT w...

Page 26: ... ANS AND REC unless the message store is full up see page 20 When a call comes in Both your Synergy 1500 handset and base station will ring unless switched off The Talk symbol flashes on the handset display and the calls light comes on Base station In Use light also flashes SCREEN appears on the handset display The machine answers the call after the pre set number of rings at which point the In Us...

Page 27: ...recording Leave your message pressing button at the end A tone sounds and END disappears from the display MEMO reappears The message is tagged with day and time Handset display shows the message symbol Both handset and base station displays show the new message total 22 To record a memo from the base station Press and hold down the MEMO button After less than a second you will hear Hold the key to...

Page 28: ...e options At the end of message 1 the day and time of the message is announced e g Saturday 12 01 The process is repeated for each additional message 23 Playing saving and deleting messages and memos Your Synergy 1500 treats messages and memos in the same way for playing and deleting When messages have been recorded the Synergy 1500 handset and base station will indicate that they have been stored...

Page 29: ...ears from handset display If any messages have not been deleted they are stored and renumbered in order of arrival 24 To delete all messages using the handset FWD DEL LAST After playing the last message the display confirms the number of stored messages You hear the announcement End of messages To delete all messages press DELETE i e The handset display shows LAST FWD DEL for 8 seconds at the end ...

Page 30: ...lays the number of messages still stored Handset display shows PLAY 7t Edition 8t October 98 To skip backwards through your messages using the handset LAST FWD If you want to hear the current message again press the LAST button Message playback stops You will hear the announcement Message X and your current message will be played back in full If you want to replay the previous message press the LA...

Page 31: ...own At the end of 8 seconds if all messages have not been deleted voice says All messages saved Remaining messages stay in order of arrival but are renumbered 26 To play back your messages at the base station Set the answering machine to ON Base station display will show the number of stored messages XX Press the PLAY button on the base station Display changes to PL Base announces You have X messa...

Page 32: ...n to standby If you want to undo the command after having pressed the red DELETE button press the ANSWER ON OFF button during the 8 second countdown Countdown stops and the voice announces All messages saved Both base station and handset return to standby Pause option When playing back messages at the base station you can introduce a pause Press the PLAY button Base station display shows PA flashi...

Page 33: ...Press button several times until ANS SET UP appears Press button Display shows REC OGM Press button several times until display reads SEC CODE Press button Display shows 150 with the 1 flashing This is the default factory setting Enter your own number between 000 and 999 overwriting the displayed digits one at a time as each one flashes When your code is fully entered press button A confirming ton...

Page 34: ...r or not there are messages stored If there are no messages Voice says You have no messages For Menu press 1 Press 1 You will hear a range of numbered options If you know the number of the option you require you can enter it immediately instead of pressing 1 for MENU If you press nothing you will hear Thank you for calling after 8 seconds and the call is ended If there are stored messages but no n...

Page 35: ...k in order of arrival Press 2 to pause press 2 again to re start Press 6 to skip forwards to the next message Press 4 to skip back If 4 is pressed 2 seconds after start of playback the previous message will be played If 4 is pressed within 2 seconds of the current message having been played back the message will be played back from the beginning To delete a message during its playback press 5 Voic...

Page 36: ...sage To set Answer On or Answer Off Option announced is opposite of current setting 31 Remote access quick guide From a Touchtone telephone Dial your phone number Enter your system code You have now accessed your Synergy 1500 answering machine follow the table below to retrieve your messages 7t Edition 8t October 98 2 1 3 4 5 6 7 8 9 0 To skip back one message To delete a message To skip to the ne...

Page 37: ...e after dialling The dial delay can be set to short medium or long The factory setting is medium Press the button until display shows SET UP Press the button Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button until the display shows DIAL DELAY Press the button Display shows current setting SHORT MED or LONG Press the button to cha...

Page 38: ... Press the button Display shows the current setting A or B C D E F The displayed setting is played Press the to change the setting Display shows the next melody option The melody is played Press the button when you want to select a melody A beep confirms that the change has been made If more than one handset is registered to the base it can be useful to select different melodies for each handset T...

Page 39: ...on Display shows KEYTONES Press the button until the display shows BACKLIGHT Press the button Display shows the current setting ON or OFF Press the to change the setting Display shows OFF or ON Press the button A beep confirms that the change has been made To adjust the base station melody You can select from four different ringer melodies Press the button until the display shows SET UP Press the ...

Page 40: ...ial memory Personal emergency numbers Unchanged Quickdial numbers stored in the shared memory You will now need to re register your handset Follow the instructions on page 43 To reset your Synergy 1500 base station to its original settings Switch off the mains power Press and hold down the PAGE button Continue to hold down the PAGE button while switching the mains power back on and for a further f...

Page 41: ...ctober 98 Additional features Keypad Guard and Emergency Numbers Keypad guard The keypad guard feature is designed to prevent accidental dialling To ensure that it is possible to dial your selected emergency numbers the Synergy 1500 is able to store up to 4 of your personal emergency numbers To switch the keypad guard on Press the button then within two seconds press the 0 button Display shows GUA...

Page 42: ... all the numbers you wish to store 7t Edition 8t October 98 EMERGENCY NUMBERS 1 2 3 4 To view your personal emergency numbers Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows EMERGENCY Press the button Display shows the first personal emergency number To scroll through the numbers...

Page 43: ...ess the button Display shows NEW PIN again Re enter the new PIN number so that the base station can check that there was no mistake on entering the PIN Press the button The display shows OK You hear a confirmation beep The display then changes to HSET 1 Keep a record of your PIN number in the boxes on the fold out page at the front of this guide 7t Edition 8t October 98 Using a headset For handsfr...

Page 44: ...ton For further information see Select Services User Guide supplied when you subscribe to the service Recall Call Diversion You can use your Synergy 1500 to request the network to divert incoming calls to another number You can choose to divert all calls calls that are not answered within 5 rings or calls when your line is already engaged Press the button Display shows CALLDIVERT Press the button ...

Page 45: ...uence of tones to the network exchange Display shows PLSLISTEN and you hear a network announcement confirming your cancel instruction Press the TALK button to return to standby or replace the handset on the base station To check Call Diversion You can check to see what Call Diversion settings have been made i e ALLCALLS NOT ANSWER or ENGAGED Press the button until the display shows CALLDIVERT Pres...

Page 46: ... handset back on the base station For full details of the switching options available see the Select Services User Guide Friends and Family This is where the telephone number of the Friends Family service is pre programmed into your Synergy 1500 enabling you to dial the Friends Family service and follow the instructions from the network to add or change numbers To set and update Friends and Family...

Page 47: ...ouncement instructions Press the TALK button to return to standby or replace the handset on the base station Editing select service numbers If the pre programmed telephone numbers for friends and family or call my bill change you can update them Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the ...

Page 48: ... shows ADD Press the button Display shows PLS WAIT then after a short delay the Park No of the base station Press the button Display shows PIN Enter the four digit base station code Default 0000 Enter this if the base station code has not been changed The marks disappear one by one Press the button You hear a confirmation beep Display shows LABEL which refers to the handset number Press the button...

Page 49: ...he button Display shows LABEL X i e your handset number Press the button You will hear a beep the display will show e g HSET 2 followed by REG Your handset is now de registered You cannot use the same number on more than one handset since this disables the intercom function To de register another handset that is registered to your base station Follow the steps opposite To de register your handset ...

Page 50: ...LK button to put your intercom caller on hold Display flashes INT and shows display goes blank Dial the external number to make your call Press the TALK button to end the external call Intercom Making intercom calls You can make intercom calls to handsets registered to the same base station To call another handset Press the INTERCOM button Display flashes INT and you hear a continuous tone in the ...

Page 51: ...to end the intercom call Intercom Intercom 1 6 7t Edition 8t October 98 To receive an intercom call During an external call You hear the call waiting tone in the earpiece The handset calls light flashes The display flashes INT shows INT CALL and the number of the handset calling you Press the INTERCOM button to answer the call and to put your external call on hold They hear a series of on hold bee...

Page 52: ...he number of the handset to which you want the call transferred Display shows INT CALL and the handset number you are calling The other handset rings When your call is answered you can tell them there is a call for them Press the button until the display shows TRANSFER Press the button and the call is transferred If the other handset does not answer Press the INTERCOM button to reconnect to your e...

Page 53: ...ore base stations overlap you can choose the one which is connected to the telephone line you want to use Press the button until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows KEYTONES Press the button until the display shows BASE Press the button Display shows CHANGE Press the button Display shows BASE NO This is the base station your handset is cur...

Page 54: ...s at home and at the office By registering your handset with one base station at work and another at home you can keep the same handset for both As soon as you are within range of either base station your handset will automatically pick up the signal ...

Page 55: ...ton Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button until the display shows RECALL Press the button Display shows the current setting TB or E Press the button to display the alternative option Display shows E or TB Press the button You hear a confirmation beep Display shows RECALL 7t Edition 8t October 98 Connecting to a switch...

Page 56: ...bracket as shown 7t Edition 8t October 98 Wall mounting PRESS AND SQUEEZE INWARD SLOT INTO POSITION 2 SLIDE BASE STATION INTO RETAINER SLOTS A B 3 2 3 1 1 To wall mount the Synergy 1500 base station Make sure the mains power is disconnected Using the wall mounting bracket as your template drill two holes for the two screws Insert the wall plugs if you need them into the holes and screw the bracket...

Page 57: ...you will be advised to contact your original point of purchase Some retailers offer extended warranty schemes for cover outside the initial 12 month period Please ask them for details Outside warranty If your Synergy 1500 needs repair after the warranty period has ended call the Synergy 1500 Helpline on 0845 650 20 20 and you will be informed of our recommended repair agents If you have to return ...

Page 58: ...on See page 43 The handset is registered to a base other than Synergy Replacing handset battery After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery will need replacing Spare batteries Item Code 871285 are available from BT Shops and the Synergy 1500 Helpline 0845 650 20 20 Do not immerse batteries in water or thro...

Page 59: ... button to take the new call Buzzing noise on my radio TV computer or hearing aid Sometimes your Synergy 1500 can interfere with other electrical equipment e g answering machines TV and radio sets clock radio alarms and computers if placed too close It is recommended that you place your Synergy 1500 and other Synergy handsets at least one metre away from such appliances to avoid any risk of interf...

Page 60: ...ect three digit security code see page 38 The answering machine doesn t record Is the message capacity full If so the machine will not answer calls Delete messages Is the machine set to Answer Only mode If it is change the mode to Answer and Record see page 20 Outgoing messages will not record Check that the speaker volume is set to an audible level 7t Edition 8t October 98 ...

Page 61: ...rgy 1500 is fully approved for connection to the BT network provided it is used according to the instructions in this guide The telephone lines must provide Multi frequency Touch Tone dialling capabilities It may be connected to Direct Exchange Lines and switchboards PBXs with new plan plug and socket arrangements Connecting to switchboards Synergy 1500 is only approved for use with a compatible s...

Page 62: ...ne of sight up to 50 metres in buildings Power supply Base station 230 V 50 Hz AC adaptor Power consumption base station 9 5 VA Operating time mobile unit Standby up to 60 hours with fully charged battery Phone in use Up to 6 hours Permitted ambient conditions 0 C to 40 C for operation maximum 20 to 75 rel humidity Permitted storage temperature 10 C to 60 C Signalling method DTMF Signal key functi...

Page 63: ...eting 24 deleting all 24 saving 25 skip backwards 25 skip forwards 25 Messages and memos from base station 26 playing 26 deleting 26 At a glance 1 Introduction DECT 4 Building up a phone system 4 Warnings 5 Setting up Power cable connecting 6 Telephone line cord connecting 6 Battery 7 installing 7 charging 7 performance 7 battery low warning 7 Location 8 Using your Synergy 1500 telephone Making ca...

Page 64: ...on 39 setting 39 cancelling 40 checking 40 Three Way Calling 41 Friends and Family 41 Call My Bill 41 Editing Select Service numbers 42 Using additional handsets Registering an additional handset 43 De registering your handset 44 Intercom calls 45 Making and receiving external calls while on an intercom call 45 Making and receiving intercom calls while on an external call 46 Transferring calls 47 ...

Page 65: ...ion are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1998 Registered Office 81 Newgate St...