BT Synergy 700, User Manual

Page 1: ... connection to analogue public switched telephone networks and private switchboards in the United Kingdom Synergy 700 Digital Cordless Telephone and Answering Machine Featuring DECT User Guide Y O U M U S T S U B S C R I B E T O Y O U R N E T W O R K P R O V I D E R S C A L L E R D I S P L A Y S E R V I C E B E F O R E Y O U R S Y N E R G Y 7 0 0 W I L L D I S P L A Y T H I S I N F O R M A T I O N...

Page 2: ...Synergy 700 user guide 7th Edition 13th May 02 4411 Please open this page for an at a glance guide to your Synergy 700 ...

Page 3: ...Synergy 700 user guide 7th Edition 13th May 02 4411 Please open this page for a further at a glance guide to your Synergy 700 ...

Page 4: ...s in the menu Calls To access and view the last 20 calls received Phonebook button Use to access the 50 names and numbers stored in the phonebook Conference button Allows you to hold a three way conversation Internal button To make internal calls between handsets registered to the base and to transfer an external call to an additional handset Talk button Use to make receive and end calls Secrecy b...

Page 5: ...so allows you to set the answer delay see page 33 Allows you to select your Answer Only outgoing message see page 36 Skip backward Lets you skip backwards through your messages and memos see page 40 Also allows you to switch the audible message alert on or off see page 33 Allows you to select your Answer and Record outgoing message see page 36 Answer on off Switches the answering machine on and of...

Page 6: ... name of your handset see page 23 Idle screen Icon Steady Flashing EXT External line in use Incoming call INT Internal call Internal call from another handset New call in Calls list 3 way conversation in progress Battery exhausted Battery weak Battery half full Battery full Phonebook Menu in use Handset linked to base station Out of range or searching for base station EXT INT ...

Page 7: ...Calls list Set handset ringer volume Set base unit ringer volume Key combination enter the name enter the telephone number Press the during a call until the required level is reached During a call press enter handset number enter handset number keep pressing to scroll HANDSET RING VOL to select volume SETUP BASE VOL to select volume Redial Conf Redial Calls Redial Calls Redial Calls Redial Menu Ca...

Page 8: ...se 1 4 Auto Del HS PIN Handset 1 5 Pin Code PIN New PIN Retype Priority On Off Select Base Handset 1 5 Dial Mode Tone Pulse Recall Recall 1 Recall 2 PABX PBX1 PIN PBX2 PIN Pause 3 Sec 5 Sec Default PIN Cont TAM menu TAM menu Flashes on display when in TAM menu This is a handset See page 42 Using the Synergy 700 announcement menu answering machine via the handset ...

Page 9: ...to Ans On Off Name Language English Francais Deutsch Nederl Italiano Espanol Portuges Norsk Dansk Svenska Suomi Register Base 1 4 PIN Important If you make a mistake you can return to the previous menu heading by pressing the button If you press and hold the button at any time you will return to the idle screen After 30 seconds if no buttons are pressed the handset will automatically return to the...

Page 10: ... Message display on the base station 31 Answer delay 32 Audible message alert 33 Outgoing messages 34 Using the Synergy 700 answering machine via the base unit 39 Call screening 41 Using the Synergy 700 answering machine via the handset 42 Memos 44 Call screening Call intercept 45 Remote access 46 Time saver 47 Operating the answering machine 47 Using additional handsets and bases 49 Internal call...

Page 11: ...conditions you can use your Synergy 700 handset at up to 300 metres from the base station outside or up to 50 metres inside Digital answering machine No tape to worry about Up to a maximum of 13 minutes recording time including your outgoing message Pre recorded outgoing messages let you use your Synergy 700 straight away with the option of recording your own outgoing message at any time Memo faci...

Page 12: ...e answering the telephone by displaying the caller s telephone number or name if it is stored in the directory allowing you to decide whether or not to answer the call Also saves the details of the last 20 callers in a Calls list 5 Handset ringer melodies There are 5 handset ringer melodies to choose from and you have the option to choose a different melody for external and internal callers KEY FE...

Page 13: ...use interference to hearing aids This product should not be used near emergency intensive care medical equipment and should not be used by people with pacemakers Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any ris...

Page 14: ... phone socket until your handset is fully charged This will prevent the risk of the phone being answered before the battery pack is charged Answering the phone before the battery pack is fully charged may prevent it from reaching its optimum capacity Plug the power adaptor into the mains power socket and switch on The green Power In Use light comes on Your Synergy 700 will announce the default set...

Page 15: ...y pack Battery low warning If the handset battery symbol is empty and flashing and you hear a warning beep every 10 seconds you will need to recharge your handset before you can use it Helpline If you are experiencing difficulty please call the Synergy Helpline on 08706 058 047 A battery pack is supplied Install the battery pack by unclipping the battery compartment cover then plug the battery pac...

Page 16: ... time without charge Please note however that new NiCad battery packs do not reach full capacity until they have been in normal use for several days 5 To set the day and time The message counter on the base unit will flash between 0 and C until the day and time are set The day and time must be set using the Synergy 700 handset Your Synergy 700 automatically adds the day and time to all messages an...

Page 17: ... the Helpline on 08706 058 047 Please see the table below for your Synergy 700 default settings If you wish to personalise your answering machine settings for example record your own outgoing message etc please see Setting up and personalising your answering machine beginning on page 31 The Synergy 700 answering machine will now be switched ON and set to its default settings so your Synergy 700 is...

Page 18: ... hold the RECALL POWER button to switch the handset off To switch the handset on press and hold the RECALL POWER button again Preparatory dialling If you make a mistake press the button to remove the incorrect digit When you have entered the number correctly press the TALK button to dial the number Enter the number to be dialled The number is shown in the display Your handset will automatically ti...

Page 19: ...rings the display will show CALL and the EXT symbol will flash If you have subscribed to a Caller Display Service the number and name if stored in the phonebook will be displayed Press the TALK button to answer the call Or If the handset is on the base simply lift it up and speak Menu Menu Menu Menu Note The symbol on your handset display indicates when you are in range of the base station If the ...

Page 20: ...our most frequently used names and numbers in the Phonebook Stored numbers can be no longer than 20 digits Name and number and Phonebook To store a name and number in the Phonebook Menu Menu Menu 8 TU V 6 MN O 6 MN O 6 MN O When on a call you can talk to someone in the same room without your caller hearing Secrecy To switch secrecy on off During a call press the button The display will show MUTE Y...

Page 21: ...e to a switchboard For more information on switchboard use see page 56 When storing the number press and hold the UP button until a P is displayed at the point where you want to enter the Pause You may enter as many pauses as required Redial USING YOUR PHONE To enter M press the 6 button once If you enter a digit incorrectly press the button to delete it Press to confirm the name You will hear a c...

Page 22: ...olume Secrecy USING YOUR PHONE Press the button to store the new number You will hear a confirmation beep Press and hold the button to return to the idle screen To edit Phonebook names and numbers Press the button to enter the menu Press the DOWN button The display will show PHONEBK press the button Use the DOWN button to scroll to MODIFY and press the button Use the UP or DOWN button to find the ...

Page 23: ...E button which is situated underneath the handset Press the PAGE button on the base The handset s will ring To end paging Press the PAGE button again Or Press any button on the handset The display will show INT flashing Paging handsets You can alert handset users that they are wanted or locate a missing handset Paging calls cannot be answered by a handset Page Page ...

Page 24: ...equired volume VOLUME 1 5 or VOL OFF You will hear a sample ring Press the button to confirm the new setting You will hear a confirmation tone Menu Menu Volume Menu Volume Redial Volume Menu To switch keypad beeps on and off Press the button to enter the menu Use the DOWN button to scroll to HANDSET and press the button The display will show BEEP press the button The display will show KEYTONE pres...

Page 25: ...he display Use the UP or DOWN button to select the required melody You will hear a sample melody Press the button to confirm the new melody You will hear a confirmation tone Menu Menu Menu Menu Volume Volume Redial Calls Volume To switch auto talk on off When the handset is on the base or the charging unit you can answer the call without pressing the TALK button Press the button Use the DOWN butto...

Page 26: ...nge the language used on the handset display You can choose from English Francais Deutsch Nederl Italiano Espanol Portuges Norsk Dansk Svenska Suomi Press the button to enter the menu Menu Menu Calls Menu Menu Menu Menu Menu Calls Calls Redial Calls Volume Redial Calls Volume To name a handset The handset name is pre set as SYNERGY however you can personalise each handset by giving it a name Press...

Page 27: ... sample ring Press the button to confirm the new setting You will hear a confirmation beep Menu Menu Menu Menu Redial Volume Base settings To adjust the base ringer melody There are 5 melodies to choose from 1 5 Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to BASE MEL and press the button Use the UP or DOWN button to s...

Page 28: ...hange the base station PIN keep a record of the new number by writing it in the space provided on page 10 You will need to use your base station PIN for registering handsets and for some other optional settings Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to PIN CODE and press the button The display will show PIN Enter...

Page 29: ...list Deleted To default reset the handset and base to their original default factory settings Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to DEFAULT and press the button The display will show PIN Enter the base PIN original setting OOOO Press the button You will hear a confirmation tone at the base and handset The han...

Page 30: ...ephone number of the caller is not available and cannot therefore be displayed In this case your Synergy 700 provides you with some explanatory information about the type of call received This will be one of the following UNAVAILA The number is unavailable WITHHELD The caller has withheld their number RINGBACK Ringback call OPERATOR The call has been made via the operator PAYPHONE The caller is ri...

Page 31: ...layed press the TALK button The number will be dialled automatically Calls Redial Calls Volume Calls To store a number from the Calls list into the Phonebook To enter the Calls list Press the DOWN button to enter the Calls list The symbol is displayed Use the UP or DOWN button to scroll backwards and forwards through the Calls list If the name of your caller has been stored in the phonebook this w...

Page 32: ...ed in the Phonebook only DELETE will be displayed Call Waiting If an incoming call arrives while you are already engaged on a telephone call you will hear a soft beep every 5 seconds this beep is not audible to the person you are speaking to Instead of the engaged tone the second caller will hear an announcement to hold on as you are aware that there is a second call To use Call Waiting You can an...

Page 33: ...t these Select Services call BT on Freefone 0800 800 150 for residential or 152 for business If you are not on the BT network please ask your telecommunications supplier for information on their services The handset will then ring Press the TALK button again and continue with the second caller The second caller will only be charged for their call from the moment you answer and not while they are w...

Page 34: ...ready done so so that you will know when each message was received see page 13 Settingupand personalising your answering machine Del DISPLAY DEFINITION Blank Power off C 0 flashing Day Time needs to be set 0 9 Answer on mode 0 9 messages 9 flashing 10 59 messages Indicating more than 9 messages stored Power on but set to answer off Alternating mode The display flashes with between a dash and the n...

Page 35: ...s switched off The display on the base unit will flash between a dash and the number of messages saved in the memory To adjust the base unit loudspeaker volume The loudspeaker volume ranges from 0 9 plus H where 0 is Off and H is the maximum level The default level is 5 Press Vol on the base to increase the volume Press Vol on the base to decrease the volume If you adjust the volume when the answe...

Page 36: ...ttings with each press the options will be announced and will also be shown on the base unit display i e 8 9 Time Saver see page 47 2 3 4 5 6 7 When you hear the setting you want do not press the SKIP button again After a short delay your chosen setting will be announced To check the answer delay setting at the base station Press and release the SKIP button The current setting will be announced an...

Page 37: ...en at the moment and you cannot leave a message so please call later However you can record your own Answer Only outgoing message if you wish see To record your own Answer Only outgoing message page 35 Note You can only record your own outgoing messages via the handset To record your own Answer and Record outgoing message You can record your own Answer and Record outgoing message to use instead of...

Page 38: ... to reinstate it later if you wish see page 37 Pick up the handset Press the button twice You will hear the main menu announcement from the handset earpiece Press the 8 button for the outgoing message menu To record your own Answer Only message press the 4 button The prompt will announce Please speak after the tone To end recording press After the tone speak your outgoing message into the handset ...

Page 39: ...ce either Answer on your outgoing message is and play your currently selected outgoing message Or Answer off If prompt is Answer off press the ANSWER ON OFF button again and the prompt will announce the current outgoing message To check or play your outgoing message via the handset Pick up the handset Press the button twice Press the 8 button The prompt will announce To play outgoing message press...

Page 40: ...swer Only outgoing message press the 6 button The prompt will announce Your outgoing message is followed by To hear main menu press 1 To hear the outgoing message menu press 8 Press and hold the button to return the handset to standby 8 TU V 6 MN O 1 8 TU V Menu Secrecy To delete your own outgoing message and re instate the pre recorded outgoing message via the base unit You can delete your person...

Page 41: ...ll announce To play outgoing message press 2 Press the 2 button The selected outgoing message that you wish to replace will be played Press the 5 button to delete it Whilst your outgoing message is being played you will hear a confirmation beep followed by the voice prompt announcing the default pre recorded outgoing message Press and hold the button to return the handset to standby 8 TU V 2 ABC 5...

Page 42: ...rst message received At the start of each message the number of the message is announced The message number will also be shown on the base unit display Note Press the STOP button at any time during playback to stop messages playing To pause a message during playback While listening to the message press the PLAY button The message will be paused You will hear a beep every 10 seconds and the message...

Page 43: ... The prompt will announce Message deleted The message is not deleted yet but at the end of playback when there is an 8 second countdown followed by a confirmation tone Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved To delete all messages When all messages have been played the prompt will announce End of messages To delete all messages press...

Page 44: ...l see page 32 Allow the incoming call to be answered by your Synergy 700 answering machine as normal You will hear the caller begin to leave a message To screen a call from the base unit While listening to your caller leaving a message via the base unit loudspeaker you can decide to take the call by pressing the TALK button on the handset Or If the handset is resting on the base unit and you decid...

Page 45: ...ttons to press to access the answering machine from the handset Press the button twice The handset will beep and announce the main menu options The display will flashTAM MENU and the handset will beep Using the Synergy 700 answering machine via the handset Digital Cla r i t y Volume Secrecy Redial Menu Calls Sk i p Del e t e Play Ski p 4 1 2 3 5 6 7 8 9 0 Int Conf ABC DEF GH I JKL MN O PQ R S TU V...

Page 46: ... will also be shown on the base unit display Press and hold the button to return the handset to standby Menu Secrecy Play 2 ABC To play all messages To play new messages To skip back during messages To delete messages memo outgoing message To skip forward during messages To record a new memo To hear outgoing message menu To play Outgoing Message Press 2 To record Answer and Record Outgoing Message...

Page 47: ...our Synergy 700 and left as a message for another user Memos can be of any length up to the maximum recording capacity 13 minutes but you should try to keep them short to allow time for recording incoming messages Del e t e 5 JKL Del e t e 5 JKL The prompt will announce You have n new messages Your new message s will be played back starting with the first message received Press and hold the button...

Page 48: ...record an incoming message the IN USE light will flash The display will show SCREEN Press the button You can hear the caller on the handset Or To interrupt recording and talk to your caller press the TALK button Recording is stopped Menu To record a new memo Press the button on the handset twice Press the 7 button The prompt will announce Please speak after the tone To end recording press square S...

Page 49: ...ode press You will hear a beep followed by Please enter new security code after the tone Enter a 3 digit code of your choice The prompt will announce the new security PIN code To confirm your security code press Press and hold the button to return to standby To switch your answering machine on remotely If you go out and forget to turn your answering machine on you can switch it on remotely Dial yo...

Page 50: ...if you do not have any new messages it will not answer until 6 rings This enables you to hang up before you are connected saving you time and the cost of a call Note If you enter your security PIN code incorrectly after the second attempt your Synergy 700 will announce Thank you for calling and will then hang up To check for messages Dial your phone number and wait When you hear your outgoing mess...

Page 51: ...ounced To play all messages press 2 To play new messages press 3 To skip back during messages press 4 To delete during messages press 5 To skip forward during messages press 6 To set answer on or off press 7 To hear the outgoing message menu press 8 To set a new security code press 9 To set day and time press 0 To hear main menu again press 1 2 ABC 3 DEF 4 GH I 5 JKL 6 MN O 7 PQ R S 8 TU V 9 WX Y ...

Page 52: ...croll to REGISTER and press the button The display will show BS 1 2 3 4 The numbers that are flashing indicate other bases that the handset is already registered to Enter the base number BS 1 4 that you want to register the handset to Enter your 4 digit PIN original factory setting OOOO and press the button The display will show SEARCH 1 2 3 4 and the Menu Menu Menu Calls Page Digital Cla r i t y ...

Page 53: ... beep Once de registered the handset will display NOT SUB symbol will flash as the handset tries to locate the base When the handset locates the base the handset will be automatically selected and shown on the display If the handset does not locate the base the handset will return to the previous menu Try to register again by using a different available base number Ensure that you are in close vic...

Page 54: ...h to call 1 5 The handset will be called To end the call press the TALK button To transfer an external call between handsets During an external call Press the INT button Enter the number of the handset that you want to transfer the call to 1 5 Your caller will be put on hold When the internal handset is answered if you want to you can talk to the handset user first press the TALK button The call w...

Page 55: ...ress the TALK button to end the call Note When on a three way call the call can only be cleared by the handset which set it up Press the button to exit the call Press the button to enter the menu Use the DOWN button to scroll to SETUP and press the button Use the DOWN button to scroll to PRIORITY and press the button Use the DOWN button to scroll to SELECT Press the button Use the DOWN button to d...

Page 56: ... power cable may not be connected at the base or switched on Are you in range of the base station The battery pack could be low or flat If using more than one base station check that you are connected to the correct base See page 25 Replacing the handset battery pack After a time you may find that the handset battery pack is running out of charge more quickly This is a standard sign of wear and th...

Page 57: ...station is plugged into the phone socket The base station is plugged into the mains power and switched on Buzzing noise on my radio TV computer or hearing aid Sometimes your Synergy 700 can interfere with other electrical equipment if it is placed too close It is recommended that you place your Synergy 700 and other Synergy DECT GAP compatible handsets at least one metre away from such appliances ...

Page 58: ... equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period If you experience difficulty using the product prior to returning your product please read the Help section beginning on page 53 or contact the Synergy 700 Helpline for assistance Helpline 08706 058 047 9am to 5 30pm Monday t...

Page 59: ...code e g 9 in order to get an outside line So that the switchboard has time to pick up an outside line you may also need to add a Pause after the access code Technical information Switchboard external line access code This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone dialling and timed break recall If in dou...

Page 60: ...ou will hear a confirmation tone With some switchboards it may be helpful to dial a pause after entering the switchboard access code e g 9 11 etc to enable you to get an outside line This feature automatically inserts a pause between the access code and the telephone number that you have entered in the Phonebook However for this feature to work you must still enter the access code at the front of ...

Page 61: ...ories and spares for your Synergy 700 are listed below All items are available from the Synergy Helpline on 08706 058 047 Adaptor Battery pack Battery cover User guide Line cord Accessories and spares for the Synergy DECT Telephone range 58 GENERAL INFORMATION ...

Page 62: ...le message alert 33 Auto talk on off 22 Base ringer volume 24 Base settings diagram 2 melody 24 PIN number 25 46 register to another base 49 reset default 26 ringer volume 24 select which base station 25 Battery pack charging 12 install 12 low warning 12 performance 13 replacing 53 Button beeps on off 21 Caller Display 27 Calls end 15 internal 51 make 15 preparatory dialling 15 receive 16 redial 1...

Page 63: ...calls 51 Key features 8 Keypad beeps on off 21 Language 23 Location 11 Make a call 15 Melody ringer 22 Memo 44 Menu structure 5 Number of rings 33 On off answer machine 32 audible message alert 33 autotalk 22 handset 15 keypad beeps 21 secrecy 17 Outgoing messages check or play via the base 36 check or play via the handset 36 record Answer and Record 34 record Answer Only 35 select via the base 36...

Page 64: ...delay 32 Ring priority 52 Ringer melody 22 Ringer volume 21 Safety information 10 Screening calls 41 45 Secrecy 17 Select services 27 Setting up 11 Skip forward backward during playback 40 43 Storing a number 17 Switchboard access code 56 Switchboard compatibility 56 Technical information 56 Telephone line cord 13 Three way conversation 52 Time saver 47 Time set 13 Transfer calls 51 Unpacking 10 I...

Page 65: ... the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Suncorp Technologies declares that this Synergy 700 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the Synergy 700 is published on the web site http www suncorpte...

Page 66: ...ubject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 2002 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed by The Art Design Partnership Limited Printe...