10
UK
Troubleshooting
Fault
Probable Cause
Solution
Gas leaking from
cracked/cut/burned
hose
Damaged hose
Turn off gas at LP bottle. If hose is cut or
cracked, replace hose. See LP bottle lead test and
connection regulator to the LP bottle
Gas leaking from LP
bottle
Mechanical failure due to
resting or mishandling
Turn off LP bottle valve
Gas leaking from LP
bottle valve
Failure of bottle valve from
mishandling or mechanical
failure
Turn off LP bottle valve. Return LP bottle to gas
supplier
Gas leaking
between LP bottle
and regulator
connection
Improper installation,
connection not tight, failure
of rubber seal
Turn off LP bottle valve, remove regulator from
cylinder and visually inspect rubber seal for
damage. See LP bottle test and connection
regulator to the LP bottle
Fire coming through
control panel
Fire in burner tube section
of burner due to partial
blockage
Turn off control knobs and LP bottle valve. After
fire is out and griddle is cold, remove burner and
inspect for spider nests or rust. See natural hazard
and cleaning the burner assembly pages.
Grease fire
or continuous
excessive flames
above cooking
surface
Too much grease buildup in
burner area
Turn off LP Bottle. Allow flames to die down. After
cooling, clean food particles and excess grease
from inside firebox area, grease cup/pan/tray, and
other surfaces
Burner will not light
using igniter
Gas issues
Trying to light wrong burner
Lighting the gas griddle
Burner not engaged with
control valve
Make sure valve are positioned inside of burner
tubes
Obstruction in burner
Ensure burner tubes are not obstructed with
spider webs or other objects (
Cleaning, care
& maintenance
)
No gas flow
Make sure LP bottle is not empty. If not empty,
see
“
Sudden drop in gas flow”
Vapour lock at coupling nut
to LP bottle
Turn off knobs and disconnect coupling nut from
LP bottle. Reconnect and retry
Coupling nut ad LP bottle
valve not fully connected.
Turn the coupling nut approximately one-half to
three-quarters
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