PRODUCT SPECIFICATIONS & SETUP GUIDE
Using KeyLink
(continued)
ANSWER
Every KeyLink system comes with a red fob, which is your system’s
emergency key fob to unlock your KeyLink drawer(s) in case of a
drawer disconnect event or a system error where you’ll need to
access the drawer(s) manually, but power is still on.
Simply tap the red fob to the round button reader in front of the
drawer to unlock and open it to remove/return keys as needed until
your system is running normally again.
To activate the red emergency key fob, simply click on the My
Account button on the KeyLink dashboard/home screen, log in with
your fingerprint or your BuildingLink username and password, and
select Register Key Fob. Tap the key fob to the round button reader
in front of the drawer, so that it can register the serial number of
the fob and enter a four digit PIN code to complete the activation
process. Click Save and Done to exit. Then, go to your BuildingLink
site, click on KeyLink, select Permissions, choose Edit Roles, and
tap Yes in the Emergency Key Fob column to enable the red fob as
an emergency fob and then you’re done.
Please note the red fob should only be registered to a single user of
Management Level or higher and stored in a secured location along
with the manual override key(s) for manual access when needed. In
case of a power outage, please use the provided manual override
key (small regular silver key) for each drawer to access your key
system manually. Please refer to our KeyLink FAQ section for more
information.
ANSWER
In the event of a power outage, where the KeyLink application is
unavailable, you can still pull keys for your residents.
To do this, you will need to unlock the drawer from the back with
the manual override key that comes with each drawer. Please
check with the manager/staff at the building to see where the
emergency manual override key is currently stored at for your
drawer(s).
Use the back-up flash drive device (plugged into the KeyLink
PC) with a working laptop to pull a list of your Map of Drawer(s)
to access keys manually. Or, log in to the BuildingLink website
via your smartphone or device, click the Other tab on the left,
click the KeyLink tab, then choose the Map of Drawers tab. This
map will show you the locations of all the keys in the drawer(s).
Alternatively, you can contact someone on your team that’s offsite
and has power and Internet that could pull the Map of Drawers for
you, or give our office a call at 877-501-7117 ext. 0 or email us at
and someone on call will assist as soon
as possible.
QUESTION
How do I register the red emergency fob?
QUESTION
What happens in case of a power outage?
