BuildingLink KeyLink, Product Specifications & Setup Manual

PRODUCT SPECIFICATIONS & SETUP GUIDE

KeyLink Technical FAQ and Troubleshooting 

ANSWER 

Ninety-five percent of the time, this is a sign that the drawer has come 

slightly off the track. To correct the issue, the drawer must be removed 

from the track and placed back in. Open the drawer, and then lift the 

black release levers on both sides of it. This will allow the drawer to 

disengage from the track. (The drawer will still be attached via a cable; 

there’s no need to disconnect this.) While the drawer is disengaged, fully 

extend both of the tracks, then place the drawer back onto the track. 

You will have to manually slide both sides of the track towards the front 

of the drawer to lock it back into place. Once both sides are locked in, try 

closing the drawer again. This usually fixes the issue.

ANSWER 

Before a user can access the system, they must be granted 

permissions to do so on the main BuildingLink website by a security 

officer. To grant a user access to KeyLink, log into your BuildingLink 

web site, click the Other tab on the left side of the screen and select 

KeyLink. Choose the Permissions tab up top. You will see a list of all 

your employees; click the Edit Roles button on the far right side next 

to the employee you wish to grant access to. Check off the KeyLink 

Roles (Admin, Register/Unregister Keys, Remove/Return Keys and 

View Reports) you wish to grant and click the Update button to finish. 

Then, on the KeyLink app dashboard, click the Sync to BuildingLink 

button and the user will be able to use the KeyLink system.

ANSWER 

This is due to dry skin. A small trick to make the reader work is to 

rub your finger down the side of your nose before using the reader. 

Try it, it works! A little grease goes a long way. Another hint is to 

register a middle or ring finger, as these tend to be less dry.

ANSWER 

First, make sure the Fingerprint Reader is selected by clicking 

Administration, then Device Configuration and Diagnostics. 

You will see a dropdown menu for the fingerprint reader. 

Make sure it is selected. If it is, unplug the fingerprint reader 

from the USB hub and plug it into a different port. Restart 

the KeyLink application and try again.

QUESTION 

My drawer is not opening and 

closing properly — what do I do?

QUESTION 

I’ve registered my fingerprint 

but I’m being told I don’t have 

permission to take out a key.

QUESTION 

My fingerprint reader works 

for some people and not others.

QUESTION 

My fingerprint reader isn’t working.

KeyLink Technical FAQ and Troubleshooting