PRODUCT SPECIFICATIONS & SETUP GUIDE
KeyLink Technical FAQ and Troubleshooting
(continued)
ANSWER
Make sure the Connector service is running. Look for a white C in a
red hexagon by your system time. Double click this and make sure
there are no red exclamation points in it. If there aren’t, make sure
the correct Webcam is selected by clicking Administration, then
Device Configuration and Diagnostics. You will see a dropdown
menu for the webcam. Make sure it is selected. If it is, unplug the
webcam from the USB hub, plug it into a different USB port, restart
the KeyLink application, and try again.
ANSWER
Make sure the Connector service is running. Look for a white C
in a red hexagon by your system time. Double click this and make
sure there are no red exclamation points in it. If there aren’t, make
sure the signature pad is selected by clicking Administration, then
Device Configuration and Diagnostics. You will see a dropdown
menu for the signature pad. Make sure it is selected. If it is, unplug
the signature pad from the USB hub, plug it into a different USB
port, restart the KeyLink application, and try again.
ANSWER
Unplug the drawer from the USB hub and plug it into a different
USB port. You can also try powering the drawer off and back on,
restarting the KeyLink application, or restarting the PC to reenable
connectivity to the drawer.
ANSWER
Because KeyLink runs in Fullscreen mode, it can sometimes
be difficult to close the program if it happens to freeze. To close
the program, press CTRL ALT DELETE at the same time on your
keyboard. Choose Task Manager from the options listed. Once the
task manager opens, click the Applications tab, select KeyLink, and
choose End Task or press the Windows key on your keyboard. This
will open the start menu. From here you can restart the PC.
QUESTION
My webcam isn’t working.
QUESTION
My signature pad isn’t working.
QUESTION
My drawer’s red light is flashing,
and the screen says Disconnected.
QUESTION
My software is frozen and I can’t click
anything.
