Bull Cedoc Novascale Blade, Installation And User Manual

 5

3  Troubleshooting

If you are having a problem, use the following information to help you determine the cause of the 
problem and the action to take. Additional troubleshooting and debugging procedures are available 
in the 

Hardware Maintenance Manual and Troubleshooting Guide

 for your NovaScale Blade Server. 

This guide is available on the Resource CD that comes with the NovaScale Blade Server. 

Make sure you are using the latest versions of device drivers, firmware, and BIOS for your 
NovaScale Blade Server and management module. If these items are obsolete, the NovaScale Blade 
Chassis unit might not recognize the expansion card and might not turn it on. Contact your Bull 
representative for the latest information about upgrading the device drivers, firmware, and BIOS for 
NovaScale Blade Chassis components. The latest instructions are in the documentation that come 
with the updates.

To determine whether your installation problem is caused by the hardware, perform the following 
tasks:

•

Verify that the expansion card is installed correctly. 

•

Verify that all peripheral devices connected to the I/O modules are turned on, operating properly, 
and are properly connected. 

•

Verify that the I/O modules used by the expansion card are installed in the correct I/O-module 
bays of the NovaScale Blade Chassis unit.

To determine whether your installation problem is caused by the software, verify that the correct 
Ethernet device driver is installed. The NovaScale Blade Ethernet Expansion Card uses new Ethernet 
device drivers that are compatible with the integrated Ethernet controllers on the NovaScale Blade 
Server system board. To get information about the latest supported device drivers, utilities, and 
documentation, contact your Bull representative. Also see the 

Installation and User’s Guide

 for your 

NovaScale Blade Server on the Resource CD that comes with the NovaScale Blade Server.

To determine whether your installation problem is caused by the system configuration, check the 
Ethernet configuration settings using the NovaScale Blade Server Configuration/Setup Utility 
program. See the 

Installation and User’s Guide

 for your NovaScale Blade Server on the Resource 

CD that comes with the NovaScale Blade Server for additional information.

If you still have a system configuration problem, see the documentation that comes with your 
NovaScale Blade Chassis unit, or contact your technical-support representative to determine whether 
your system board requires a special configuration.