Bull Cedoc Novascale Blade, Installation And User Manual

 7

A  Getting help and technical assistance

If you need help, technical assistance, or just want more information about NovaScale Blade 
products, you will find a wide variety of sources available from Bull to assist you. This appendix 
contains information about where to go for additional information about Bull and Bull products, 
what to do if you experience a problem with your NovaScale Blade server system.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•

Check all cables to make sure that they are connected.

•

Check the power switches to make sure that the system is turned on.

•

Use the troubleshooting information in your system documentation, and use the diagnostic tools 
that come with your system. Information about diagnostic tools is in the 

Hardware Maintenance 

Manual and Troubleshooting Guide

 on the Resource CD that came with your NovaScale Blade 

Server or NovaScale Blade Chassis.

You can solve many problems without outside assistance by following the troubleshooting 
procedures in the publications that are provided with your system and software. The information that 
comes with your system also describes the diagnostic tests that you can perform. Most systems and 
programs come with information that contains troubleshooting procedures and explanations of error 
messages and error codes. 

Using the documentation

Information about your NovaScale Blade Ethernet Expansion Card is available in the documentation 
that comes with your system. That documentation may include printed books, online books, readme 
files, and help files. See the troubleshooting information in your system documentation for 
instructions for using the diagnostic programs. The troubleshooting information or the diagnostic 
programs might tell you that you need additional or updated device drivers or other software. 
Contact your support representative to obtain the latest technical information and download device 
drivers and updates. 

Getting help and information from Bull

Contact your Bull representative.