MY21B01 - 12_1.0_06.07.2020
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Troubleshooting, fault clearance and repair
9
Troubleshooting, fault clearance and repair
9.1
Troubleshooting and fault
clearance
The components of the drive system are checked
constantly and automatically. If an error is
detected, an error message appears on the
display
. The drive may be shut off automatically,
depending on the type of error.
9.1.1
The drive system or display do not
start up
If the display and/or the drive system do not start up,
proceed as follows:
1
Check whether the battery is switched on. If
not, start the battery.
Contact specialist dealer if the battery level
indicator LEDs do not light up.
2
If the LEDs on the battery level indicator light
up, but the drive system does not start up,
remove the battery.
3
Insert the battery.
4
Start the drive system.
5
If the drive system does not start up, remove
the battery.
6
Clean all the contacts with a soft cloth.
7
Insert the battery.
8
Start the drive system.
9
If the drive system does not start up, remove
the battery.
10
Fully charge the battery.
11
Insert the battery.
12
Start the drive system.
13
If the drive system does not start up, remove
the display.
14
Fasten the display.
15
Start the drive system.
16
Contact your specialist dealer if the drive
system does not start up.
9.1.2
Error message
If an error message is displayed, run through the
following actions:
1
Make a note of the system message. There is
a table containing all system messages in
Section
2
Shut off and re-start the drive system.
3
If the system message is still displayed,
remove the battery and then re-insert.
4
Re-start the drive system.
5
If the system message is still displayed,
contact your specialist dealer.
9.1.3
Assistance function errors
Symptom
Cause
Remedy
Assistance is not
available.
Is the battery charged sufficiently?
1
Check battery is charged.
2
Recharge the battery if it is almost flat.
Are you riding up long inclines in
summer weather or have you been
carrying a heavy load for a long time?
The battery may be too hot.
1
Switch off the drive system.
2
Wait a moment and then check again.
The rechargeable battery, the display
or the assistance switch may be
connected incorrectly or one or more of
them may have a problem.
Contact your specialist dealer.
Is the speed too high?
Check on-screen indicators. The electronic gear assistance
only works up to a maximum speed of 25 km/h.
Assistance is not
available.
Are the pedals being pushed?
The pedelec is not a motorbike. Push the pedals.
Is the assistance mode set to [OFF]?
1
Set the assistance mode to a different level of assistance than
[OFF].
2
Contact your specialist dealer if you still feel that the no
assistance is being supplied.
Is the system switched on?
Press the battery on-off button to switch it on again.
Table 51: Level of assistance error solution
Summary of Contents for 21-15-1016
Page 99: ...MY21B01 12_1 0_25 06 2020 99 Documents D Compact Charger A G A C EBE D F ...
Page 100: ...MY21B01 12_1 0_25 06 2020 100 Documents D EBE D F A G A C ...
Page 101: ...MY21B01 12_1 0_25 06 2020 101 Documents D A G A C EBE D F ...
Page 109: ...MY21B01 12_1 0_25 06 2020 109 Appendix II Declaration of conformity for incomplete machine ...
Page 110: ...MY21B01 12_1 0_25 06 2020 110 Appendix ...