BURG-WÄCHTER KG
.
Altenhofer Weg 15
.
58300 Wetter
.
Germany
www.burg-waechter.com
Status: 01.10.2013
Safes - FAQ (Frequently Asked Questions)
Questions concerning CombiLine (version E electronic)
I bought a new safe with an electronic combination lock. Are the batteries
included and where can I find these?
Yes. 3 batteries are inside the battery compartment with dividing strips.
Does the electronic have an emergency lock with keys? If so, where are the
emergency keys?
Safes with certified electronic locks generally do not have a mechanical emergency lock.
What can I do if the code is no longer known but the door is open?
The PCB must be replaced. Please contact a dealer in your area (dealer locator on our home-
page) or the BURG-WÄCHTER service line (+49 (0)2335 965 413)
What can I do if the code is no longer known but the door is locked?
Please contact a dealer in your area (dealer locator on our homepage) or the BURG-WÄCHTER
service line (+49 (0)2335 965 413)
What happens to the programmed code when you change the batteries?
The code remains the same.
What is the code of my safe upon delivery?
On the BURG-WÄCHTER website you can find all manuals. The factory code is 123456.
After entering the sixth digit the safe does not open. (1)
There is a Quick Reference Guide available (easily request from „export@burg.biz“)
After entering the sixth digit the safe does not open. (2)
The display shows the the OK icon (green check mark lights up). Code input correct . The rotary
knob turns only a 1/4 turn (from horizontal to vertical position).
One of the 3 batteries is defective. All 3 batteries must be replaced. Please use quality rechar-
gable brand batteries only. No accumulators!
After entering the sixth digit the safe does not open. (3)
The E-lock does not unlock (no clicking noise), ask your dealer or the BW Service Line
(+49 (0)2335 965 413).
After entering the sixth digit the safe does not open. (4)
The display shows the red „X“ icon. Code is incorrect. Please try again with the correct code.
Attention: Manipulation block after 3 failed attempts.
After entering the sixth digit the safe does not open. (5)
None of the icons in the display light up
1. Change batteries
2. If necessary, clean the battery contacts, or use either pole grease or contact spray
3. If it still does not work, then first remove batteries then (at least 3 x) push the ON / Enter
button, insert new batteries and try again with the known code
