TROUBLESHOOTING
10
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
There is an accessory
missing
1. A part(s) is missing from box
1. Check the ‘KNOW YOUR MACHINE’ page
of your instructions
The vacuum cleaner
does not switch on
1. The unit is not plugged into a mains socket
2. The power button on the unit has not
been depressed
3. The thermal motor cut out has been activated
4. There is no electricity to the power
socket
1. Ensure the plug is firmly in socket and
switched on
2. Depress the power switch on the unit
3 If the unit has cut out during use, disconnect
the unit from the wall socket, allow to cool for
one hour, clean the filters, empty bin/dust bag
and check the hose/accessories for blockages
4. Seek expert help from a qualified electrician
The vacuum cleaner won’t
pick up
1. The accessories are not correctly fitted
2. There are blockages in the hose/accessory
3. The dirt container/dust bag is full
4. The filters are blocked/clogged
5. The carpet height adjust slider setting is not
correct
6. The belt is broken/brushbar not rotating
1. Check hose/tools are correctly attached to the
machine/hose/tube; refer to ‘OPERATION’ section
2. Check the air paths of the hose/accessory are
not obstructed by blockages
3. Check dirt container/dust bag and if necessary
empty/replace
4. Frequently cleaning filters will maintain
performance; see ‘MAINTENANCE’ section
5. See ‘OPERATION’ for correct carpet height
setting for your carpet
6. Disconnect the unit from the power supply,
remove the floor head cover and check the belt
has not detached from the motor spindle or that
the belt is not worn/damaged; see
‘MAINTENANCE’ section
Dust is escaping from the
vacuum cleaner
1. The filters/dust bag/dirt container are not
fitted correctly
2. The filters/dust bag are damaged
1. See ‘ASSEMBLY’ and ‘MAINTENANCE’ sections
2. If the filters/dust bag are damaged these will
need to be replaced
Accessories wont pick up
dust/debris
1. The wrong tool is fitted for the task
2. The tools are blocked
3. The filters are blocked
4. The dirt container/dust bag is full
5. The hose/tubes are blocked
1. See ‘KNOW YOUR MACHINE’ section
2. Check the air paths of the tools are not
obstructed by blockages
3. Frequently cleaning filters will maintain
performance; check ‘MAINTENANCE’ section
4. Check and empty the dirt container/replace
dust bag
5. Check the air paths of the hose/tubes are not
obstructed by blockages
The blockage indicator (if
applicable to model)
activates
1. The filters/dust bag/dirt container are blocked
2. The dust bag/dirt container is full
3. The accessories/hose/tube are blocked
1. Frequently cleaning filters will maintain
performance; check ‘MAINTENANCE’ section
2. Check and empty dirt container/replace dust
bag
3. Check the air paths of the accessories/hose/
tubes are not obstructed by blockages
For help, spares or assistance please call 0845 6042377
or visit www.bagsandfilters.com
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