TROUBLE SHOOTING
Q1. Why is projector blue indicator on, the projection screen is not powered?
A : Make sure not to press and hold the power key too long. Release the power key
as soon as the blue indicator is on. Please be patient and not to push the power
key repeatedly during the projector system is booting. Otherwise that may cause
the projector stuck.
Q2. When the projector is in use, it abruptly stops playing.
A : Normally the projector will be back to system home page or stop working easily
if the blue touch buttons are touched during playback.
Q3. Why can I not play the �iles from my SD card?
A :
Please check :
1. If the capacity of this SD card is higher than 64GB? The capacity supported by
the projector is only up to 64GB.
2. If the SD card does not comply with standard.
Q4. Why can't some movies be played?
A : In this case there are several possibilities.
1. The �ile size is too large.
2. The video resolution is higher than 1080p. The supported resolution is only
up to 1080p.
3. The �ile format is not supported. Please refer to the the video format support
list in Speci�ications chapter.
Q5. Why don't some movies have sound?
A : Due to the copyright issue of Dolby, this projector does not support Dolby audio
decoding. You might not get sound from videos if they use Dolby audio decoding.
Q6. What should I do if the projector system is crashed or stuck?
A : In this case there are several possibilities that will cause the system crash
sometimes.
1. The computing power of the projector cannot catch up the one of the
connected devices
2. The mismatched display resolutions between the projector and the connected
device.
The possible solution is to restart the projector. Then the projector will work
normally.
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