iNetVu New Gen Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 55 of 68
ERROR 0X8915 - RF IS TOO LOW or TRIA IS NOT BEEPING
NOTE:
This issue differs from a Ku setup. The TRIA has two methods of connection, a Single IFL (TX
only) or Dual IFL (RX and TX). The TRIA
MUST
be beeping (
Tooway & SurfBeam 2 only
) when
searching for satellite. The following steps will help isolate the cause of the issue.
Step 1:
•
Verify all the physical connections are properly connected by referring to Quick Start Guides.
•
Verify the controller is properly configured by referring to the Quick Start Guides.
•
The modem must be provisioned. Please contact your NOC.
•
If the RX connection was corrected, please continue as normal.
•
For
Tooway
and
SurfBeam 2
setup, if the TRIA is still not beeping while in installer/search
modes continue troubleshooting your setup.
•
If RF is still in RED/YELLOW continue troubleshooting your setup.
RF Signal Not Being Detected (Single IFL Cable Setup)
RF Signal Not Being Detected (Dual IFL Cable Setup)
