iNetVu New Gen Troubleshooting Guide
C-COM Satellite Systems Inc.
Page 66 of 68
Step 2:
a.
The TRIA must be beeping while searching for satellite. If it is not, please see the
RF SIGNAL
LOSS
section of this guide (
Tooway & SurfBeam 2 only
).
b.
The correct Modem Type must be used. There are three (3) Ka Modem Selections.
•
Tooway
•
SurfBeam 2
•
HN Ka
c.
Please refer the
Quick Start Guide
for your specific service type and for proper configuration.
These Quick Start Guides can be found on the software USB drive or from
ftp.c-comsat.com
d.
For
DVB or RF Search Method
, the Satellite Configuration must be
exact
as provided by your
NOC or service provider.
•
For
Tooway
Service this is preconfigured so no changes are necessary. Please
see the Quick Start Guide for proper configuration.
•
For
HN Ka
Service please see the Quick Start Guide for proper configuration.
•
For
SurfBeam 2 Auto Acquire
Service please see the Quick Start Guide for proper
configuration.
e.
If your configuration is correct then you may have a line of sight or coverage issue.
f.
If you wish to use Full Search (
Recommended for DVB search only
). The “
Override
Compass
” and “
Full Search
” options must be checked with the “
AZ Window
” size at 180. For
Tooway
Service this must be completed for all BEAMS manually. Please refer to the Quick
Start Guide for instructions.
C-COM Technical Support can be contact at
support@c-comsat.com
for further assistance.
