Warranty (3 Year Guarantee)
To reduce the risk of fire, electrical shock or other injuries, the user should not attempt to service the EPre.
Please do not open the EPre. There are no user serviceable parts inside the EPre. Opening the EPre will
invalidate any warranty offered. Servicing must be referred to qualified service personnel only.
This warranty is offered in relation to purchases made in the United Kingdom, Eire and European Economic
Area (EEA) only and shall be governed by the laws [applying in the country in which purchase of the product
takes place]. Consumer statutory rights applying under the laws [pertaining in the country of purchase] shall
not be adversely affected by any terms and conditions contained herein. All CAAS Audio products are
covered by a standard 3-year manufacturers’ warranty. This covers parts and labour, subject to terms &
conditions. This warranty is not transferable outside the European Economic Area.
If a CAAS Audio product is defective in normal domestic use, due to a fault in materials or workmanship,
CAAS Audio will at its discretion (and subject to the terms contained herein) either repair or
replace it free of charge within a reasonable time after return of such product to CAAS Audio during the
warranty period. This warranty is offered to the first purchaser only and covers the cost of parts and
associated labour required to correct such defects in materials or workmanship arising and advised to your
retailer or CAAS Audio during a period of three (3) years from the original date of purchase.
This Warranty does NOT cover:
1. Damage to CAAS Audio products while in the possession of a shipper, retailer, or consumer and not
caused by defects in materials or workmanship.
2. Damage or defects caused by abnormal or unreasonable use (including repairs or alterations of
products by a person or company other than CAAS Audio).
3. Damage to CAAS Audio products arising due to or from normal wear and tear.
4. Damage resulting from misuse, neglect, abuse, accidents, acts of nature, improper installation,
improper removal or cleaning.
5. Damage resulting from failure to follow the instructions in the user manual or repair or attempted
repair by unauthorised personnel or company.
6. Initial set-up, check-ups or charges incurred for installation of the product.
7. Any cause other than a product defect due to a fault in materials or workmanship.
8. Any product where the serial number has been defaced, modified or removed.
9. Any CAAS Audio product purchased outside the European Economic Area.
Note: The term “Damage” includes, malfunction, deterioration and failure to meet specifications.
CAAS Audio will pay for all parts and labour covered by this warranty. The purchaser must pay all shipping
charges if it is necessary to return the product to CAAS Audio or your retailer. However, if the required
repairs are covered by this warranty CAAS Audio will pay for the return shipping to any destination within the
UK & Eire. Whenever warranty service is required you must present the original dated sales receipt or other
proof of purchase.
The equipment should be packed in its original packing. Do not return your product to CAAS Audio without
consulting with and approval from CAAS Audio. If you are returning any product, you should use a reputable
carrier - do NOT post. CAAS Audio cannot accept responsibility for the unit while in transit to the retailer or
CAAS Audio.
Please ensure that your equipment is insured by you during any transit or shipment for repair.
This warranty applies from the date of purchase for the duration of three (3) years. Under no circumstances
will this change. If a product is returned for repair or servicing or other, the remainder of the warranty from
the original date of purchase is the warranty given on the repair, service or other and NOT a further three (3)
year warranty.
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