A2+/A4+/A6+/A8+
Error treatment
Edition 5/06
Operating Instructions
35
No label found
Several labels are missing
from the label strip
Press the
pause
button several times
until the next label on the strip is
detected by the printer.
The label format specified in
the software does not match
the actual format used
Cancel print job.
Change label format in the software.
Restart print job.
A continuous medium is
located in the printer, but the
software is waiting for labels
Cancel print job.
Change label format in the software.
Restart print job.
No label size
Label size not defined in pro-
gramming
Check programming.
No Link
There is no network connec-
tion
Check network cable and plug.
Notify the network administrator.
No record found
Error in the memory card
option when accessing the
database
Check programming and memory card
contents.
No SMTP server
Printer is configured for
SMTP, and there is no SMTP
server or the SMTP server is
currently unavailable
Deactivate SMTP in the configuration.
Caution!
Warnings via email (EAlert)
can then no longer be received!
Notify the network administrator.
No Timeserver
Timeserver is selected in the
configuration, but there is no
timeserver or the timeserver is
currently not available.
Deactivate Timesaver in the configura-
tion.
Notify the network administrator.
Out of paper
Label roll used up
Load a label roll (see ”6.1” on page 16)
or
Load fanfold labels (see ”6.3” on page
22).
Error in paper course
Check paper course.
Out of ribbon
Transfer ribbon used up
Load new transfer ribbon
Transfer ribbon melted
through during printing
Cancel print job.
Change heat level via software.
Clean printhead (see ”8.5” on page 28).
Load transfer ribbon (see ”6.4” on page
23).
Restart print job.
Thermal paper labels are to
be used, but the software is
set to transfer printing
Cancel print job.
Switch to direct thermal printing in the
software.
Restart print job.
Supply roll of transfer ribbon
not secured to ribbon supply
hub
Secure transfer ribbon (see ”6.4” on
page 23).
Error message
Cause
Error recovery