CAB A4+M, Operator'S Manual

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20

7.1 

Types of Errors

The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three 

possible error states according to the type of error.

State

Display

Key

Remark

Correctable error

pause

 flashes

cancel

 lights



 3.4 on page 11

Irrecoverable error

cancel

 flashes

Critical fault

-

Table 5 

Error states

7.2 

Problem Solution

Problem

Cause

Remedy

Transfer ribbon creases

Transfer ribbon deflection not adjusted

Adjust the transfer ribbon deflection. 



 4.4 on page 16

Transfer ribbon too wide

Use a transfer ribbon slightly wider than 

the width of label. 

Print image has smears or 

voids

Printhead is dirty

Clean the printhead 



 6.3 on page 19

Temperature too high

Decrease temperature via software.

Unsuitable combination of labels and 

transfer ribbon

Use different type of ribbon.

Printer does not stop after 

transfer ribbon runs out

Thermal printing is chosen in the software Change to thermal transfer printing.

Printer prints a sequence 

of characters instead of the 

label format

Printer is in ASCII dump mode

Cancel the ASCII dump mode.

Printer transports label 

media, but transfer ribbon 

does not move

Transfer ribbon incorrectly inserted.

Check and, if necessary, correct the 

transfer ribbon web and the orientation 

of the label side.

Unsuitable combination of labels and 

transfer ribbon

Use different type of ribbon.

Printer only prints each 

second label

Setting of the size in the software is too 

large.

Change the size in the software.

Vertical white lines in the 

print image

Printhead is dirty

Clean the printhead 



 6.3 on page 19

Printhead is defective (failure of heat 

elements)

Change the printhead. 



 Service Manual. 

Horizontal white lines in the 

print image 

Printer is used with the  

backfeed > smart

 in the cut or 

peel-off mode  

Set the 

backfeed > always

 in the 

setup.  



 Configuration Manual. 

Print image is irregular, one 

side is lighter

Printhead is dirty

Clean the printhead 



 6.3 on page 19

Table 6 

Problem solution

7 

Fault Correction