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21
7.3
Error Messages and Fault Correction
Error message
Cause
Remedy
ADC malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Barcode error
Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
Correct the barcode content.
Barcode too big
The barcode is too big for the allocated
area of the label
Reduce the size of the barcode or move it.
Battery low
Battery of the PC card is flat
Replace battery in the PC card.
Buffer overflow
The input buffer memory is full and the
computer is still transmitting data.
Use data transmission via protocol
(preferably RTS/CTS).
Card full
No more data can be stored on the memory
card
Replace card.
Cutter blocked
Cutter cannot return into its home position
and stays in an undefined position
Switch off the printer. Remove material.
Switch on the printer. Restart print job.
Change material
No cutter function
Switch the printer off and then on.
If error recurs call service.
Cutter jammed
The cutter is unable to cut the labels but is
able to return into its home position
Press the
cancel
key.
Change material.
Device not conn.
Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found
Requested file is not on the card
Check the contents of the card.
Font not found
Error with the selected download font
Cancel current print job, change font.
FPGA malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Head error
Hardware error
Switch the printer off and then on.
If error recurs replace printhead.
Head open
Printhead not locked
Lock printhead.
Head too hot
Printhead is overheated
After pausing the print job will be continued
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
Invalid setup
Error in the configuration memory
Re-configure printer.
If error recurs call service.
Memory overflow
Current print job contains too much infor-
mation, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists
Duplicate usage of field name in the direct
programming
Correct programming
No DHCP server
The printer is configured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
Switch off DHCP in the configuration, and
assign a fixed IP address.
Please contact your network administrator.
No label found
There are labels missing on the label
material
Press
pause
key repeatedly until printer
recognizes the next label on the material.
The label format as set in the software does
not correspond with the real label format
Cancel current print job.
Change the label format set in the software.
Restart print job.
Printer is loaded with continuous paper, but
the software is set on labels
Cancel current print job.
Change the label format set in the software.
Restart the print job.
No label size
The size of the label is not defined in the
programming.
Check programming.
No Link
No network link
Check network cable and connector.
Please contact your network administrator.
7
Fault Correction
