39
MACH2/200 V1.RC0
File Error
2 x 2
beeps
A file of the same name
already exists. The printer
prints the message
"Duplicate Name".
Change the name of the file and try storing it
again.
Table 4
Error Alerts
7.3
Troubleshooting
Problem
Lösung
The label stock passes through the
printer but no image is printed.
Please make sure that the label stock is loaded the right way up and
that it is suitable material.
Choose the correct printer driver.
Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
Clear the paper jam. Remove any label material left on the thermal
print head and clean the print head using a soft lint-free cloth dipped in
alcohol.
There is no printed image on some
parts of the label.
Check whether any label material or ribbon is stuck to the thermal print
head.
Check for errors in the application software.
Check whether the starting position has been set correctly.
Check the ribbon for wrinkles.
There is no printed image on part of
the label or the image is blurred.
Check the thermal print head for dust or other dirt.
Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
Check the quality of the print medium.
The printed image is positioned
incorrectly.
Check whether there is paper or dust covering the sensor.
Check whether the label stock is suitable. Contact your supplier.
Check the paper guide settings.
A label is missed out during printing.
Check the label height setting.
Check whether there is dust covering the sensor.
Run the auto-detection function.
The printed image is blurred.
Check the darkness setting.
Check the thermal print head for dust or dirt.
The cutter
*
does not cut off the labels
in a straight line.
Check whether the label stock is positioned straight.
The cutter
*
does not cut off the labels
completely.
Check whether the label is more than 0.2 mm thick.
When using the cutter
*
, the
labels are not fed through or cut off
incorrectly.
Check whether the cutter has been correctly installed.
Check whether the paper guides are functioning correctly.
The present sensor
*
is not
functioning normally.
Check whether there is dust on the present sensor.
Check whether the label stock is positioned correctly.
Table 5
Troubleshooting
i
Note!
If any problems occur that are not described here, please contact your dealer.
