CAB XC Series, Operator'S Manual

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7.1 

Types of Errors

The diagnostic system indicates on the screen if an error has occurred. The printer is set into one of the three 

possible error states according to the type of error.

State

Display

Key

Remark

Correctable error

pause

 flashes

cancel

 lights



 3.4 on page 11

Irrecoverable error

cancel

 flashes

Critical fault

-

Table 5 

Error states

!

Attention!

State "Correctable error"  :
The labels, which are printed by the lower printer but not yet printed by the upper printhead when the error 

occurs, cannot be repeated by the printer. So the amount of the printed label will be reduced within the 

print job.



If necessary print more labels in a new job.

If the print job contains counters, after pressing the pause key the print job would be resumed with 

erroneous counter values.



Quit the print job with the cancel key.



Start a new print job with adapted counter values. 

7.2 

Problem Solution

Problem

Cause

Remedy

Transfer ribbon creases

Head locking system not adjusted

Adjust the head locking system. 



 4.1.6 on page 15

Transfer ribbon deflection not adjusted

Adjust the transfer ribbon deflection. 



 4.3 on page 17

Transfer ribbon too wide

Use a transfer ribbon slightly wider than 

the width of label.

Print image has smears or 

voids

Printhead is dirty

Clean the printhead 



 6.3 on page 21

Temperature too high

Decrease temperature via software.

Unsuitable combination of labels and 

transfer ribbon

Use different type of ribbon.

Printer prints a sequence 

of characters instead of the 

label format

Printer is in ASCII dump mode

Cancel the ASCII dump mode.

Printer transports label 

media, but transfer ribbon 

does not move

Transfer ribbon incorrectly inserted.

Check and, if necessary, correct the 

transfer ribbon web and the orientation 

of the label side.

Unsuitable combination of labels and 

transfer ribbon

Use different type of ribbon.

Printer only prints each 

second label

Setting of the label height in the software 

is too large.

Change the label height in the software.

Vertical white lines in the 

print image

Printhead is dirty

Clean the printhead 



 6.3 on page 21

Printhead is defective (failure of heat 

elements)

Change the printhead. 



 Service Manual.

Print image is irregular, one 

side is lighter

Printhead is dirty

Clean the printhead 



 6.3 on page 21

Table 6 

Problem solution

7 

Fault Correction