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23
7.3
Error Messages and Fault Correction
Error message
Cause
Remedy
ADC malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Barcode error
Invalid barcode content, e.g. alpha-
numeric characters in a numerical
barcode
Correct the barcode content.
Barcode too big
The barcode is too big for the allocated
area of the label
Reduce the size of the barcode or move it.
Battery low
Battery of the PC card is flat
Replace battery in the PC card.
Buffer overflow
The input buffer memory is full and the
computer is still transmitting data.
Use data transmission via protocol (preferably
RTS/CTS).
Card full
No more data can be stored on the
memory card
Replace card.
Cutter blocked
Cutter cannot return into its home
position and stays in an undefined
position
Switch off the printer. Remove material. Switch
on the printer. Restart print job.
Change material
No cutter function
Switch the printer off and then on.
If error recurs call service.
Cutter jammed
The cutter is unable to cut the labels
but is able to return into its home
position
Press the
cancel
key.
Change material.
Device not conn.
Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found
Requested file is not on the card
Check the contents of the card.
Font not found
Error with the selected download font
Cancel current print job, change font.
FPGA malfunction
Hardware error
Switch the printer off and then on.
If error recurs call service.
Head error
Hardware error
Switch the printer off and then on.
If error recurs replace printhead.
Head open
Printhead not locked
Lock printhead.
Head too hot
Printhead is overheated
After pausing the print job will be continued
automatically. If the fault recurs repeatedly,
reduce the heat level or the print speed via
software.
Invalid setup
Error in the configuration memory
Re-configure printer.
If error recurs call service.
Memory overflow
Current print job contains too much
information, e.g. selected font, large
graphics
Cancel current print job.
Reduce amount of data to be printed.
Name exists
Duplicate usage of field name in the
direct programming
Correct programming
No DHCP server
The printer is configured for DHCP, but
there is no DHCP server, or the DHCP
server is not currently available.
Switch off DHCP in the configuration, and assign
a fixed IP address.
Please contact your network administrator.
No label found
There are labels missing on the label
material
Press
pause
key repeatedly until printer recog-
nizes the next label on the material.
The label format as set in the software
does not correspond with the real label
format
Cancel current print job.
Change the label format set in the software.
Restart print job.
No label size
The size of the label is not defined in
the programming.
Check programming.
7
Fault Correction
