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24

24

Fault Correction

Error message

Cause

Remedy

Out of paper

Out of label roll

Load labels.

Error in the paper feed

Check paper feed.

Pinch roller open

The pressing roller system is not locked.

Lock the pressing roller system.

Read error

Read error when reading from the memory 
card

Check data of the card.  

Backup data, reformat card.

Remove lower/

upper ribbon

Transfer ribbon is loaded although the 
printer is set to direct thermal printing

for direct thermal printing remove ribbon

for thermal transfer printing set the printer in the 

configuration or in the software to transfer printing

Syntax error

Printer has received an unknown or invalid 
command from the computer.

Press 

Ignore

 to skip the command or 

press 

Cancel

 to cancel the print job.

Unknown card

Card not formatted, 
Type of card not supported

Format card, use different type of card.

Voltage error

Hardware error

Switch the printer off and then on. 

 

If error recurs call service. 
It is shown which voltage has failed. Please note.

Write error

Hardware error

Repeat the write process, reformat card.

Table 7 

Error Messages and Fault Correction

Summary of Contents for XD Q

Page 1: ...Instructions XD Q MADE IN GERMANY Label Printer ...

Page 2: ...nd conditions Deliveries and performances are effected under the General conditions of sale of cab Further documentation Configuration Manual cab Printers https www cab de media pushfile cfm file 3257 Programming Manual cab Printers https www cab de media pushfile cfm file 3047 Instruction for the following products Germany cab Produkttechnik GmbH Co KG Karlsruhe Phone 49 721 6626 0 www cab de USA...

Page 3: ...g Systems 14 4 2 Loading Transfer Ribbon 15 4 3 Setting the Feed Path of the Transfer Ribbon 16 5 Operation 17 5 1 Printhead Protection 17 5 2 Designing the Print Image 17 5 3 Identical Images on Both Sides 17 5 4 Single Side Printing 17 5 5 Ribbon Saving 17 5 6 Avoiding Loss of Material 18 5 7 Avoiding Loss of Data 19 5 8 Cutting and Perforating 19 6 Cleaning 20 6 1 Cleaning Information 20 6 2 Cl...

Page 4: ...he environment Handling instruction Reference to section position illustration number or document Option accessories peripheral equipment special fittings Time Information in the display 1 2 Intended Use The device is manufactured in accordance with the current technological status and the recognized safety rules However danger to the life and limb of the user or third parties and or damage to the...

Page 5: ...interference with electronic modules or their software can cause malfunctions Other unauthorized work on or modifications to the device can also endanger operational safety Always have service work done in a qualified workshop where the personnel have the technical knowledge and tools required to do the necessary work There are various warning stickers on the device They draw your attention to dan...

Page 6: ... connector 4 Flap 5 Cover 6 Inner margin stop 7 Outer margin stop 8 Roll retainer 9 Upper ribbon supply hub 10 Upper ribbon take up hub 11 Print mechanics 12 Lower ribbon supply hub 13 Lower ribbon take up hub Figure 1 Overview 14 14 Cutter CSQ 402 or Perforation Cutter PSQ 403 Figure 2 Version with cutter ...

Page 7: ...t 28 Lower print roller 29 Printhead retainer with lower printhead 30 Lower ribbon deflection 31 Lower guides 32 Lower printhead locking lever Figure 4 Print mechanics lower print unit 33 34 37 35 36 39 38 40 41 33 Power switch 34 Power connection jack 35 Slot for SD card 36 2 USB host interfaces for keyboard scanner USB memory stick USB WiFi adapter USB Bluetooth adapter or external control panel...

Page 8: ...de area power unit The device can be operated with a supply voltage of 230 V 50 Hz or 115 V 60 Hz without adjustment 1 Check that the device is switched off 2 Plug the power cable into the power connection socket 34 3 Plug the power cable into a grounded socket 2 3 2 Connecting to a Computer or Computer Network Attention Loss of material The RS232 interface is unsuitable for fast transmission of c...

Page 9: ...ds Programming Manual for details Settings made on the touchscreen display make the basic settings of the label printer i Note It is advantageous whenever possible to make adaptations to various print jobs in the software 3 1 Start Screen After switching on During printing In pause state After print job Figure 6 Start screen The touchscreen display is operated directly by touch To open a menu or s...

Page 10: ... are displayed as widgets depending on the configuration Figure 8 Widgets in the start screen Displays the current data transfer in the form of a falling drop The Save data stream function is active Configuration manual All received data are stored in a lbl file Warning ribbon end Configuration manual The remaining diameter of the ribbon supply roll undershoots the set value SD card installed USB ...

Page 11: ...el is reached X Start a function The will carry out the function possibly after a preparing dialogue or Select a parameter to set The setup possibilities are depending from the parameter type Logical parameters Selection parameters Numerical parameters Date time Figure 10 Samples for parameter setting Scroll bar for rough value setting Decreasing the value step by step Increasing the value step by...

Page 12: ...oading media from roll 1 Open cover 2 Turn ring 6 counterclockwise so that the arrow 5 points to the symbol and thus release the margin stop 4 3 Remove the margin stop 4 from the roll retainer 3 4 Load label roll 2 on the roll retainer 3 5 Re mount the margin stop 4 onto the roll retainer 3 Push the margin stop 4 until both margin stops 1 4 touch the label roll 2 and a clear resistance is encounte...

Page 13: ... roller 2 and place the strip between the guides 5 9 6 Devices with cutter Slide the knob 3 to the left to fold down the cutter unit 4 Guide the media through the cutter blades and fold up and lock the cutter 7 Move the guides against the edges of the media by turning the knob 7 8 Fix the media by closing the upper printhead 9 Pull the detent pin 6 Push the pressing roller system 1 downwards and l...

Page 14: ...sensor using the tab 4 with the front edge of the label in the direction of paper flow X Tighten screw 3 4 1 4 Setting the Head Locking Systems 1 2 3 1 2 4 Figure 15 Setting the upper head locking system Figure 16 Setting the lower head locking system The printheads are pushed on via two plungers 1 In the basic setting the plungers are set in the middle of the printhead retainer This setting can b...

Page 15: ... is secured i Notice To rewind the transfer ribbon use a core with a width between the width of the supply roll and 115 mm 6 Slide suitable transfer ribbon core 4 onto the transfer ribbon take up hub 5 Position and secure it in the same way like the supply roll 7 Guide transfer ribbon through the print unit as shown in Figure 18 8 Secure starting end of transfer ribbon to middle of the transfer ri...

Page 16: ...ustment is best carried out during printing 1 2 2 1 Figure 19 Setting the upper ribbon feed path Figure 20 Setting the lower ribbon feed path 1 Read current setting on the scale 1 and record if necessary 2 Turn screw 2 with Allen key and observe the behavior of the ribbon In the direction the inner edge of the ribbon is tightened and the outer edge is tightened in the direction 4 Loading Material ...

Page 17: ...es X Define the single material width as label width X Place the information X Activate in the printer driver menu General Print Settings Advanced Setup Options the setting top side same as bottom or X For direct programming use the command O B Programming Manual 5 4 Single Side Printing The lower printhead can be switched off Therefore is it possible to print labels in a similar way as in on side...

Page 18: ...timization To minimize the loss of material the parameter Setup Printing Double print optim can be activated With this setting a print job will not be carried out immediately till the end The printer stops at a position where a following print job could be started without blank labels In this position the printer waits for the next job After the job is received the previous job will be completed a...

Page 19: ...evices with cutter only X Activate the commands for perforation or cut off in the software For direct programming use the following commands C p Perforation command C Cut off command Both commands may be combined but C p has a lower priority Programming Manual X Using the sequence C 3 C p the material will be perforated two times and afterwards cut off X Configure the cut parameters Assembly instr...

Page 20: ...ning the Print Rollers Accumulations of dirt on the print rollers may impair the media transport and the print quality X Lift the printheads X Remove media and transfer ribbon from the printer X Remove deposits with roller cleaner and a soft cloth X If the roller appears damaged replace it Service Manual 6 3 Cleaning the Printheads Cleaning intervals direct thermal printing every media roll change...

Page 21: ...bel detection 2 1 3 Figure 21 Cleaning the label sensor 1 Remove labels and transfer ribbon from the printer 2 Loosen screw 1 3 Slowly pull label sensor outward via the tab 2 Ensure that the label sensor cable is not tensioned by this 4 Clean label sensor the slots 3 with a soft cloth dipped in Isopropanol 99 9 5 Push label sensor back via tab 2 and set it 4 1 3 on page 14 6 Reload labels and tran...

Page 22: ...job will be continued possibly with limited performance Save log The error does not allow print operation For detailed analysis several system files can be saved on an external memory Table 6 Button in the error display Attention The labels which are printed by the lower printer but not yet printed by the upper printhead when the error occurs cannot be repeated by the printer So the amount of the ...

Page 23: ...isable lower head Lower upper printhead open Printhead not locked Lock printhead Lower upper printhead out of ribbon Out of transfer ribbon Insert new transfer ribbon Transfer ribbon melted during printing Cancel current print job Change the heat level via software Clean the printhead 6 3 on page 20 Load transfer ribbon Restart print job The printer is loaded with thermal labels but the software i...

Page 24: ...rect thermal printing remove ribbon for thermal transfer printing set the printer in the configuration or in the software to transfer printing Syntax error Printer has received an unknown or invalid command from the computer Press Ignore to skip the command or press Cancel to cancel the print job Unknown card Card not formatted Type of card not supported Format card use different type of card Volt...

Page 25: ...tead of the label format Printer is in ASCII dump mode Cancel the ASCII dump mode Printer transports label media but transfer ribbon does not move Transfer ribbon incorrectly inserted Check and if necessary correct the transfer ribbon web and the orientation of the label side Unsuitable combination of labels and transfer ribbon Use different type of ribbon Vertical white lines in the print image P...

Page 26: ...in 0 E Label thickness 0 05 0 6 F Liner thickness 0 05 0 16 Q Media thickness Continuos media Shrink tube 0 05 0 5 1 1 Height of media passage 2 H Label height print zone height 20 V Feed length 20 HC Cut length 10 HP Perforation length 3 Small label sizes thin materials or strong glue can lead to limitations Critical applications need to be tested and cleared Note the bending stiffness Material m...

Page 27: ...cutter CSQ with stacker ST400 48 6 62 0 K Print width 105 7 SX Distance gap reflective sensor middle of paper track i e permissible distance of reflex or cut out marks from the middle of the material 53 0 SY1 Distance gap reflective sensor lower printhead 87 4 SY2 Distance gap reflective sensor upper printhead 148 3 UO Distance lower printhead upper printhead 60 9 Table 10 Device dimensions 8 Medi...

Page 28: ...istance mark middle of media track Distance gap reflective sensor middle of media track 53 0 Y Sensor recognized virtual print zone front edge Front edge of mark Reflex marks must be on the back side of the material liner Material sensor for reflex marks on the top side on request Specification is valid for black marks Recognition of colored marks may fail u Preliminary tests are needed Table 11 R...

Page 29: ...t 5 P Height of cut out 2 10 X Distance cut out middle of media track Distance gap reflective sensor middle of media track 53 0 Y Sensor recognized virtual print zone front edge with gap sensor recognition Rear edge cut out Table 12 Cut out mark dimensions Marginal cut out Long hole cut out Rectangular cut out Circular cut out Not recommended Figure 27 Samples for cut out marks 8 Media ...

Page 30: ...https www cab de media pushfile cfm file 4008 9 2 FCC NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment The equipment generates uses and can radiate radio frequency ...

Page 31: ... 4 Intended use 4 L Label sensor cleaning 21 setting 13 Lithium battery 5 Loading media 12 Loading media from roll 12 Loading transfer ribbon 15 Loss of data 19 Loss of material 18 P Pause on media low 19 Perforating 19 Power supply 5 Printhead cleaning 20 damage 17 Print roller cleaning 20 Problem solution 25 R Reflex marks 28 Ribbon deflection setting 16 Ribbon feed path setting 16 RS232 interfa...

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