23
7.2
Error Messages and Fault Correction
Error message
Cause
Remedy
Barcode error
Invalid barcode content, e.g. alphanumeric
characters in a numerical barcode
Correct the barcode content.
Barcode too big
The barcode is too big for the allocated
area of the label
Reduce the size of the barcode or move it.
Check ribbon ink
side (lower/upper
printhead)
Identified ribbon unwinding direction does
not match to the setup setting
Ribbon loaded incorrectly.
Clean the printhead
Load the ribbon correctly.
Setting does not match to the used ribbon.
Correct the setting.
Cutter blocked
Cutter cannot return into its home position
and stays in an undefined position
Switch off the printer. Remove material. Switch on
the printer. Restart print job.
Change material
No cutter function
Switch the printer off and then on.
If error recurs call service.
Cutter jammed
The cutter is unable to cut the labels but is
able to return into its home position
Press
Cancel
Change material.
Device not conn.
Programming addresses a non-existent
device
Either connect this device or correct the
programming.
File not found
Requested file is not on the card
Check the contents of the card.
Font not found
Error with the selected download font
Cancel current print job, change font.
Lower printhead
disabled and closed
The lower printhead is closed although the
parameter
Disable lower head
is activated
For single side printing open the lower printhead.
For double side printing deactivate the parameter
Disable lower head
.
Lower/upper
printhead open
Printhead not locked
Lock printhead.
Lower/upper
printhead out of
ribbon
Out of transfer ribbon
Insert new transfer ribbon.
Transfer ribbon melted during printing
Cancel current print job.
Change the heat level via software.
Clean the printhead
Load transfer ribbon.
Restart print job.
The printer is loaded with thermal labels,
but the software is set to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Lower/upper
printhead too hot
Printhead is overheated
After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce
the heat level or the print speed via software.
Memory overflow
Current print job contains too much infor-
mation, e.g. selected font, large graphics
Cancel current print job.
Reduce amount of data to be printed.
Moving head failed
Error of the ribbon saver, end position for
lifting or lowering the printhead not reached
Switch the printer off and then on.
If error recurs call service.
Name exists
Duplicate usage of field name in the direct
programming
Correct programming
No label found
There are labels missing on the label
material
Press
Repeat
repeatedly until printer recognizes the
next label on the material.
The label format as set in the software
does not correspond with the real label
format
Cancel current print job.
Change the label format set in the software.
Restart print job.
Printer is loaded with continuous paper, but
the software is set on labels
Cancel current print job.
Change the label format set in the software.
Restart the print job.
No label size
The size of the label is not defined in the
programming.
Check programming.
