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Contact

 

support@cablematters.com

 for questions

 

Troubleshooting Tips

 

CABLING 

• 

Check that all cable connections are secure 

• 

Inspect the cable to check that no pins are damaged or bent 

• 

Test the cable with a different port or computer, if possible 

COMPUTER SOURCE 

• 

Check for updated OS and video graphics card drivers 

• 

Try different video resolution and refresh rate settings supported by the monitor 

• 

Check that the output audio is set and not muted 

• 

Reboot the computer after making multiple changes 

CONNECTED DISPLAY 

• 

Select the DisplayPort input from the connected monitor menu 

• 

Select a video resolution and refresh rate supported by your computer 

• 

Check for firmware updates and troubleshooting notes from the display manufacturer 

• 

Adjust the volume from the display menu 

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