Easy Transfer Cable for Windows
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3.4 Troubleshooting Notes
Contact support@cablematters.com with any questions.
My computer cannot read the CD:
Click on My Computer/My PC and look for the CD Drive (D: or other). Double-click on
the drive and then double-click on the .exe file to start the installer program.
The CD will not automatically start:
Drag the application to the desktop to start.
My computer does not recognize the Easy Transfer Cable
:
Make sure that you have downloaded and installed both the
Easy Computer Sync
software and the latest drivers from Windows.
Check that both LED’s are lit. Switch ends to test.
Check that the USB ports are functioning by plugging in another USB device.
Remove all other USB devices and find
‘USB Transfer Cable’ in the Device Manager:
It should NOT have a
The file transfer speed is too slow
:
Check that the computer port supports USB 2.0.
Warning! Using a
regular USB cable
could cause damage
to your computer.
