Chapter 1:
Introduction
Page 1-8
IRM3 User’s Guide
Before calling Cabletron Systems Technical Support, be prepared to
provide the following information:
•
A detailed description of the failure.
•
A description of any action already taken to resolve the problem
(swapping the bad unit with a unit known to work properly, etc.)
•
A description of your network (environment, layout, cable type and
length, etc.)
•
Serial numbers of all Cabletron Systems products used in the network.
•
Revision level of all Cabletron Systems products in the network
•
Revision level of firmware installed on all Cabletron Systems products
•
The network load and frame size at the time of the failure, if known
•
Product history (had the product been returned previously, did it have
the same problem, etc.)
•
The RMA number generated, if any
1.7 DOCUMENT CONVENTIONS
The following conventions are used throughout this document:
NOTE
NOTE
symbol. Calls the reader’s attention to any item of
information that may be of special importance.
TIP
TIP
symbol. Conveys helpful hints concerning procedures or
actions.
!
C AUT IO N
CAUTION
symbol. Contains information essential to avoid
damage to the equipment.
WARNING
WARNING
symbol. Warns against an action that could result in
equipment damage, personal injury or death.
