SmartCell ZX Administrator Installation Guide Appendix A-1
Technical Support
Telephone Assistance
APPENDIX A TECHNICAL SUPPORT
This appendix tells you what to do if you need technical support for the SmartCell ZX Administrator application or for
the SmartCell switch.
Cabletron offers several support and service programs designed to provide high-quality support to our customers. For
technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems,
Inc. Refer below to several easy ways to reach Cabletron Customer Support and Service.
A.1
TELEPHONE ASSISTANCE
Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling
603-332-9400.
A.2
FAX SERVICE
You can fax support questions to us any time at 603-337-3075.
A.3
ELECTRONIC SERVICES
Dial the Cabletron Bulletin Board Service at 603-335-3358.
Send us e-mail at support@ctron.com.
You can also check our home pages on the World Wide Web:
http://www.Cabletron.com
http://www.ctron.com
A.4
PLACING A SUPPORT CALL
To expedite your inquiry, please provide the following information:
Your Name
Your Company Name
Address
Email Address
Phone Number
FAX Number