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SmartCell ZX Administrator Installation Guide   Appendix A-1

Technical Support

Telephone Assistance  

APPENDIX A TECHNICAL SUPPORT

This appendix tells you what to do if you need technical support for the SmartCell ZX Administrator application or for 
the SmartCell switch.

Cabletron offers several support and service programs designed to provide high-quality support to our customers. For 
technical support, first contact your place of purchase. If you need additional assistance, contact Cabletron Systems, 
Inc. Refer below to several easy ways to reach Cabletron Customer Support and Service.

A.1

TELEPHONE ASSISTANCE

Our Technical Support Center is available Monday through Friday, 8am to 8pm Eastern Time, by calling 
603-332-9400.

A.2

FAX SERVICE

You can fax support questions to us any time at 603-337-3075.

A.3

ELECTRONIC SERVICES

Dial the Cabletron Bulletin Board Service at 603-335-3358.

Send us e-mail at support@ctron.com. 

You can also check our home pages on the World Wide Web:

http://www.Cabletron.com

http://www.ctron.com

A.4

PLACING A SUPPORT CALL

To expedite your inquiry, please provide the following information:

Your Name

Your Company Name

Address

Email Address

Phone Number

FAX Number

Summary of Contents for SmartCell ZX Administrator

Page 1: ...SmartCell ZX Administrator Installation Guide 35 Industrial Way Rochester NH 03867 USA 603 332 9400 Part number 04 0043 01 Rev A ...

Page 2: ...O LOST PROFITS ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT EVEN IF CABLETRON SYSTEMS HAS BEEN ADVISED OF KNOWN OR SHOULD HAVE KNOWN THE POSSIBILITY OF SUCH DAMAGES Copyright 1997 by Cabletron Systems Inc P O Box 5005 Rochester NH03866 5005 All Rights Reserved Printed in the United States of America SmartCell ZX Administrator Installation Guide Part Number 04 0043 01...

Page 3: ...stallation Guide iii REVISION HISTORY Document Name SmartCell ZX Administrator Installation Guide Document Part Number 04 0043 01 Rev A Author Carre Gibson Editor Ayesha Maqsood Date Revision Description July 1997 A Initial Release ...

Page 4: ...iv SmartCell ZX Administrator Installation Guide ...

Page 5: ... 51 2 2 2 3 1 Software Requirements 2 2 2 3 2 Installation Steps 2 2 2 4 Installing SmartCell ZX Administrator on Windows 95 2 3 2 4 1 Software Requirements 2 3 2 4 2 Installation Steps 2 3 3 Getting Started 3 1 3 1 Starting SmartCell ZX Administrator the First Time 3 1 3 2 Changing Passwords 3 2 3 3 Starting SmartCell ZX Administrator After the First Time 3 2 3 4 Adding a User 3 2 3 5 Accessing O...

Page 6: ...vi SmartCell ZX Administrator Installation Guide Table of contents A 5 Warranty Information A 2 A 5 1 Hardware Warranty A 2 A 5 2 Software Warranty A 2 A 6 Repair Services A 2 B Acronyms B 1 Index I 1 ...

Page 7: ...SmartCell ZX Administrator Installation Guide vii LIST OF TABLES 3 1 Default User Accounts 3 1 ...

Page 8: ...viii SmartCell ZX Administrator Installation Guide List of Tables ...

Page 9: ...transactions across multiple switches for example create an ELAN when the servers are not co located Perform transactions with drag and drop This manual contains the information you need to get started with the application After installation refer to the online help for descriptions of how to use the product 1 1 AUDIENCE SmartCell ZX Administrator is designed for network administrators and manager...

Page 10: ... boldface type Example Enter a setup exe means that you should type a setup exe and then press the Enter key Variables for which you supply a value appear in angle brackets Replace the brackets and the variable name with the appropriate value Example path means that you should replace path with the location of a file like c documents myfile 1 4 RELATED MANUALS The SmartCell 6A000 ZX 250 Reference ...

Page 11: ... of at least 800 x 600 resolution IP network connection to the switch you manage 2 2 INSTALLING SMARTCELL ZX ADMINISTRATOR ON WINDOWS NT 4 0 2 2 1 Software Requirements Before you install SmartCell ZX Administrator verify that the Windows NT 4 0 operating system is installed on your PC 2 2 2 Installation Steps Follow these steps to install SmartCell ZX Administrator 1 If you are using diskettes ma...

Page 12: ...ministrator removes the application from your PC 8 The Setup Complete dialog box appears Read the message and click Finish 9 The Information dialog box appears Click OK 10 Log off and log on before using SmartCell ZX Administrator 2 3 INSTALLING SMARTCELL ZX ADMINISTRATOR ON WINDOWS NT 3 51 2 3 1 Software Requirements Before you install SmartCell ZX Administrator verify that the Windows NT 3 51 op...

Page 13: ...ll ZX Administrator 2 4 INSTALLING SMARTCELL ZX ADMINISTRATOR ON WINDOWS 95 2 4 1 Software Requirements Before you install SmartCell ZX Administrator verify that the Windows 95 operating system is installed on your PC 2 4 2 Installation Steps Follow these steps to install SmartCell ZX Administrator 1 If you are using diskettes make backup copies of the SmartCell ZX Administrator diskettes Put the ...

Page 14: ...k Management Tools Common Creates icons in the group for SmartCell ZX Administrator starts the application Online Help starts the online help Readme displays release notes UnInstall SmartCell ZX Administrator removes the application from your PC 8 The Setup Complete dialog box appears Read the message and click Finish 9 The Information dialog box appears Click OK 10 Log off and log on before using...

Page 15: ...SmartCell ZX Administrator for the first time you should change the default passwords to prevent unauthorized access to the application The application arrives with two user accounts set up as described in Table 3 1 1 In the SmartCell ZX Network Management Tools Common program group double click on the icon labeled SmartCell ZX Administrator The SmartCell ZX Administrator Login dialog box appears ...

Page 16: ...ny Windows program The following steps describe the procedure 1 In the SmartCell ZX Network Management Tools Common program group double click the icon labeled SmartCell ZX Administrator The SmartCell ZX Administrator Login dialog box appears 2 Enter your user name and press the Tab key The user name is case sensitive 3 Enter your password and click the OK button The password is case sensitive The...

Page 17: ...alphabetical list of help topics Click the Find tab to search for a particular topic 3 6 UNINSTALLING SMARTCELL ZX ADMINISTRATOR 1 In the SmartCell ZX Network Management Tools Common program group double click UnInstall SmartCell ZX Administrator 2 The Confirm File Deletion dialog box appears Click the Yes button 3 The Remove Programs From Your Computer dialog box appears Click the OK button The u...

Page 18: ...3 4 SmartCell ZX Administrator Installation Guide Uninstalling SmartCell ZX Administrator Getting Started ...

Page 19: ... Systems Inc Refer below to several easy ways to reach Cabletron Customer Support and Service A 1 TELEPHONE ASSISTANCE Our Technical Support Center is available Monday through Friday 8am to 8pm Eastern Time by calling 603 332 9400 A 2 FAX SERVICE You can fax support questions to us any time at 603 337 3075 A 3 ELECTRONIC SERVICES Dial the Cabletron Bulletin Board Service at 603 335 3358 Send us e ...

Page 20: ...ware products carry a 90 day software warranty During this period customers may receive updates and patches for verified reported software issues A 6 REPAIR SERVICES Cabletron offers an out of warranty repair service at our Santa Clara Repair Facility Products returned for repair will be repaired and returned within 5 working days A product sent to Cabletron Systems Inc for repair must first be as...

Page 21: ...ATM Adaptation Layer Mux ABR Available Bit Rate AFI Authority and Format Identifier ANSI American National Standards Institute API Application Programming Interface ARP Address Resolution Protocol ASCII American Standard Code for Information Interchange ATM Asynchronous Transfer Mode BE Bridged Ethernet BER Bit Error Ratio Rate B ICI Broadband Inter Carrier Interface B ISDN Broadband Integrated Se...

Page 22: ...ale de Telegraphique et Telephonique Consultative Committee on International Telegraphy and Telephony CCR Current Cell Rate CDV Cell Delay Variation CER Cell Error Ratio CES Circuit Emulation Service CI Congestion Indicator CLP Cell Loss Priority CLR Cell Loss Ratio CMIP Common Management Information Protocol COM Communication COS Class of Service CPE Customer Premise Equipment CPU Central Process...

Page 23: ...an standard for digital transmission service at 2 Mb s E 3 European standard for digital transmission service at 34 4 Mb s transports 16 E1 circuits E NET Ethernet EFCI Explicit Forward Congestion Indicator EISA Extended Industry Standard Architecture ELAN Emulated Local Area Network EMI Electro Magnetic Interference ENR Enterprise Network Roundtable EOF End of Frame EPD Early Packet Discard EPROM...

Page 24: ...bits per second GCRA Generic Cell Rate Algorithm GFC Generic Flow Control HEC Header Error Check IEEE Institute of Electrical and Electronic Engineers ICMP Internet Control Message Protocol ID Identification Number IE Information Element IETF Internet Engineering Task Force IISP Interim Inter Switch Signaling Protocol ILMI Integrated Local Management Interface ...

Page 25: ...etwork Packet Exchange protocol ITU TSS International Telecommunications Union Telecommunications Standards Sector ISDN Integrated Service Digital Network JPEG Joint Photographic Experts Group KB S Kilobits per second LAN Local Area Network LANE LAN Emulation LE LAN Emulation LE ARP LAN Emulation Address Resolution Protocol LEC LANE Client LECS LAN Emulation Configuration Server ...

Page 26: ...ical IP Subnetwork LLC Logical Link Control LMI Local Management Interface MAC Media Access Control MAN Metropolitan Area Network MB S Megabits per second MBS Maximum Burst Size MCR Minimum Cell Rate MIB Management Information Base MMF Multi Mode Fiber MP Multi Point MSM Main Switch Module MTU Maximum Transfer Unit NAKS Negative Acknowledges NDIS Network Driver Interface Specification ...

Page 27: ... Network to Network Interface NRT VBR Non Real Time Variable Bit Rate NRZ Non Return to Zero NSAP Network Services Access Point OAM Operations and Maintenance OAM P Operations Administration Maintenance and Provisioning OC 1 Optical Carrier 1 OC N Optical Carrier n where n is an integer ODI Open Data link Interface OOB Out of Band OSI Open Systems Interconnection PC Personal Computer PC Priority C...

Page 28: ...PTI Payload Type Indicator PTP Point to Point PVC Permanent or Provisioned Virtual Circuit QOS Quality of Service QSAAL Q Signaling ATM Adaptation Layer Q represents the Q series of the ITU T International Telecommunications Union R Read Only Access RAM Random Access Memory RCR Raw Cell Received RD Receive Deactivated RFC Request for Comment RM Resource Management RMA Return Merchandise Authorizat...

Page 29: ...on Layer SMF Single Mode Fiber SMDS Switched Multimegabit Data Service SNMP Simple Network Management Protocol SONET Synchronous Optical Network STM 1 Synchronous Transport Module 1 STM N Synchronous Transport Module n where n is an integer STM NC Synchronous Transport Module n concatenated where n is an integer STP Shielded Twisted Pair STS 1 Synchronous Transport Signal 1 STS N Synchronous Trans...

Page 30: ...D Traffic Descriptor TDM Time Division Multiplexing TFTP Trivial File Transfer Protocol TLV Type Length and Value UBR Unspecified Bit Rate UME UNI Management Entity UNI User Network Interface UP Unnumbered Poll UPC Usage Parameter Control UTOPIA Universal Test and Operations Physical Interface for ATM UTP Unshielded Twisted Pair VBR RT Variable Bit Rate Real Time VBR NRT Variable Bit Rate Non real...

Page 31: ...1 Acronyms W VCC Virtual Channel Connection VCI Virtual Channel Identifier VCL Virtual Channel Link VLAN Virtual LAN VP Virtual Path VPC Virtual Path Connection VPI Virtual Path Identifier VPN Virtual Private Network VT Virtual Tributary WAN Wide Area Network ...

Page 32: ...Appendix B 12 SmartCell ZX Administrator Installation Guide Acronyms ...

Page 33: ...3 1 H Hardware Requirements 2 1 Hardware Warranty A 2 Help 3 3 home page A 1 I Installation 2 1 Installing SmartCell ZX Administrator on Windows 95 2 3 on Windows NT 3 51 2 2 on Windows NT 4 0 2 1 L logging in See starting O Online Help 3 3 P password changing 3 2 default 3 1 R Related Manuals 1 2 removing the application from your computer See uninstalling Repair Services A 2 S Software Requireme...

Page 34: ...I 2 SmartCell 6A000 User Guide index T Technical Support A 1 Telephone Assistance A 1 U Uninstalling SmartCell ZX Administrator3 3 User Name 3 1 W Warranty Information A 2 World Wide Web A 1 ...

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