9W006 and 9W007 85
P
ROBLEM
D
IAGNOSIS
IP Routing Over Interface Connections
c.
Select the IP Host’s site from displayed list (you should have already configured IP subnet
and network interface information for this site).
d. Click on the Network Interfaces tab.
e.
On the resulting screen, check the IP Host’s IP address. Compare it to the address
configured on the IP host (for the IP host). If these are not the same, make corrections where
necessary.
f.
If you made a change using SFVRA-CFG, download the updated configuration files to the
site.
For more detailed instructions, refer to the following sections in the SFVRA Configuration
Manager User’s Guide:
•
For network interfaces: refer to Configuring IP Network System Interfaces in the Configuring
IP Network Information chapter.
•
For downloading configuration files: refer to Downloading Configuration Updates in the
Exporting Configuration Files chapter.
Problem:
The remote IP Host connected to a WAN interface on the SmartSwitch Remote Access Module does
not receive a ping response from the LAN interface.
Action:
1.
Verify that the remote IP Host can access the WAN interface of the SmartSwitch Remote Access
Module. If the remote IP Host accesses the WAN interface successfully, then continue with the
next step.
If the remote IP Host is not able to access the WAN interface, then refer to the preceding
problem and associated actions.
2.
Verify that the LAN interface is properly configured by using SFVRA-CFG (refer to
page 77
for
instructions). If the proper LAN interface exists, then continue with the next step.
If the proper LAN interface does not exist, use SFVRA-CFG to make the necessary corrections.
3.
Verify that the remote IP Host is initiating a call to the SmartSwitch Remote Access Module.
Since the LAN interface has an IP address assigned with a different network number than the
one for the remote IP Host, the remote IP Host may need a proper route entry for the local
network where the SmartSwitch Remote Access Module is located. Make corrections to the
remote IP Host configuration.
Problem:
The remote IP Host connected to a WAN interface on the SmartSwitch Remote Access Module does
not receive a ping response from the local IP Host.
Action:
1.
Verify that the remote IP Host can access the LAN interface of the SmartSwitch Remote Access
Module. If the remote IP Host accesses the LAN interface, then continue with the next step.
