Black plate (10,1)
Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-10
Customer Information
.
Trip Interruption Benefits and
Service:
Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.
Alternative Service:
If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility.
Roadside Service
(Mexico)
Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see
the brochure provided with
your new vehicle or visit our
website at: www.cadillac.com.mx.
Navigate the site and click on
“
Asistencia en el Camino.
”
correspondence should be sent to:
asistencia.cadillac@gm.com.
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800
Scheduling Service
Appointments
(U.S. and Canada)
When the vehicle requires
warranty service, contact the
dealer and request an
appointment. By scheduling a
service appointment and advising
the service consultant of your
transportation needs, the dealer can
help minimize your inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call the
dealership, let them know this, and
ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day-repair.
Summary of Contents for 2011 Escalade
Page 6: ...Black plate 6 1 Cadillac Escalade Escalade ESV Owner Manual 2011 vi Introduction 2 NOTES ...
Page 442: ...Black plate 40 1 Cadillac Escalade Escalade ESV Owner Manual 2011 10 40 Vehicle Care ...
Page 516: ...Black plate 4 1 Cadillac Escalade Escalade ESV Owner Manual 2011 12 4 Technical Data 2 NOTES ...