Black plate (4,1)
Cadillac ATS Owner Manual - 2013 - CRC - 10/5/12
13-4
Customer Information
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.
Name
.
Address
.
Phone number
.
Model year
.
Brand
.
Vehicle Identification
Number (VIN)
.
Mileage
.
Delivery date
.
Description of the problem
.
Dealership name
.
Dealership address
See
Customer Assistance Offices
(U.S. and Canada) on page 13
‑
4
or
Customer Assistance Offices
(Mexico) on page 13
‑
5
.
Customer Assistance
Offices (U.S. and Canada)
Cadillac encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Cadillac,
the letter should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
From U.S. Virgin Islands:
1-800-496-9994
Summary of Contents for 2013 ATS
Page 6: ...Black plate 6 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 vi Introduction 2 NOTES...
Page 106: ...Black plate 52 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 3 52 Seats and Restraints 2 NOTES...
Page 110: ...Black plate 4 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 4 4 Storage 2 NOTES...
Page 218: ...Black plate 12 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 8 12 Climate Controls 2 NOTES...
Page 294: ...Black plate 76 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 9 76 Driving and Operating 2 NOTES...
Page 302: ...Black plate 8 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 10 8 Vehicle Care 2 5L L4 Engine...
Page 304: ...Black plate 10 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 10 10 Vehicle Care 3 6L V6 Engine...
Page 426: ...Black plate 22 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 13 22 Customer Information 2 NOTES...
Page 450: ...Black plate 14 1 Cadillac ATS Owner Manual 2013 CRC 10 5 12 i 14 INDEX 2 NOTES...