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What will Caeden do in the event of a warranty claim?
If Caeden confirms that a Product is covered by the limited warranty, Caeden at its option
will either: (1) repair the Product at no charge using new or reconditioned parts; (2)
exchange the Product with a functional equivalent Product that is new or reconditioned;
or (3) refund the original purchase price. Caeden will fulfill its warranty obligations as
set forth above within 30 days of confirming that a Product is covered by the warranty.
The remedy set forth above represents your sole and exclusive remedy for a breach of
this limited warranty, as well as Caeden’s sole and entire liability. Repair or replacement
(including parts, labor, and shipping costs) will be made at Caeden’s expense. Caeden
reserves the right to send you a replacement Product that is the same or of a similar style,
or a functional equivalent that may not be of like kind (depending on availability).
Replacement Products will be furnished only on an exchange basis.
How to make a warranty claim?
Warranty claims can be made directly to Caeden by contacting Caeden Customer Service
at support@caeden.com. Proof of purchase is required to verify eligibility of your claim.
Once Caeden receives your returned Product, Caeden will evaluate your claim (typically
within 7-10 business days) to determine whether the returned Product is eligible for
service under this warranty. If Caeden determines that your returned Product is not
defective or is not eligible for warranty service, Caeden will ship your Product back to you
at Caeden’s expense. If Caeden determines that there is a defect with the Product that
is covered under this warranty, Caeden will remedy the defect as set forth in this limited
warranty.
Caeden is not liable for Products that are damaged or lost in transit to Caeden. We recom-
mend that you ship your returned products to Caeden via a shipment method that offers
tracking. To the extent applicable, you are responsible for any customs fees, including, but
not limited to, taxes, duties and brokerage.
