84
If WordScan has Stopped Working
Chapter 5: Troubleshooting
If WordScan worked at one time, but suddenly stopped
working, you may have inadvertently altered your system
configuration. Review the following questions to help
pinpoint the problem. If this does not help, try reinstalling
WordScan before calling for help.
❑
Is the problem with your scanner, your scanner
interface card, or WordScan?
To find out, try using WordScan to process the image
file SAMPLE
.
TIF(localized versions are available, as
listed under
Multiple Languages
in Chapter 2). This
sample file can be found in the C:\WORDSCAN
directory. It is a scanned image of a page of text,
included so that you can isolate WordScan problems
from scanner problems. If WordScan can
successfully recognize SAMPLE
.
TIF (recognition
will probably not be perfect), it is very likely that
something is wrong with your scanner or scanner
interface card. If WordScan will not recognize the
file, then try re-installing WordScan.
❑
Have you installed cards in your computer that
might interfere with the memory addresses being
used for your scanner interface card?
You may need to reconfigure the new cards to use
other memory addresses, DMA channels, or
interrupts.
❑
Is your scanner plugged in, turned on, and securely
connected to your interface card?
This can cause errors when launching or running
WordScan. Can you run the scanner with any other
software package?
If WordScan
has Stopped
Working
Summary of Contents for WORDSCAN
Page 1: ...i WordScan User s Guide Serial Registration 802 0538 030A...
Page 8: ...vi Related Manuals About This Manual...
Page 88: ...80 Page Setup Chapter 4 WordScan Settings...
Page 102: ...94 Electronic Mail Options Appendix A Output Formats and Scanner Fax and E Mail Settings...
Page 107: ...iii V View menu 71 Virtual memory 82 W Windows 82 Z Zones creating 20 graphic 39 Zoom 72...
Page 108: ...iv...