12
PL7100 / RS2100
PROBLEM
SOLUTION
Not relocking after being unlocked Check if parameter setting is on
Passage mode
Lock not responding
Change battery and try again
NFC unlocking is not working but
other functions of the Lock is still
working
1. Close the app and restart, then
try again
2. If it’s still not working, turn NFC
off and back on again, then try
unlocking the Lock
3. If it’s still not working, reboot the
phone and try again
Bluetooth communication with the
Lock not working (For Bluetooth
Pairing, Unlocking, or Sync) but
other functions of the Lock are still
working
1. For the App to close, then
launch the App and try again
2. If still not working, turn-off
Bluetooth function on the phone
and turn-on again, then try again
3. If it’s still not working, reboot the
phone and try again
