2011 Genesis Portable Spa
LTR20111058, Rev. B
Appendix
www.calspas.com
27
Limited Warranty
This limited warranty is effective for Genesis portable spas manufactured after January 1, 2011.
Cal Spas portable spas are warranted to be free from defects in material and workmanship. This warranty starts
from date of manufacture
and ends either by specified time-frame listed below, owner-transfer, reloca
-
tion, or installation of any component other than by manufacturer.
This limited warranty is only valid on portable spas delivered in the United States and Canada. However, it does
not apply to special offers and events and extends through the selling dealer to the original purchaser at the
original site of installation.
Spa Shell / Structural
LMS warrants against the loss of water through the spa shell due to defects in materials and/or workmanship
for a period of one year.
Interior Surface
LMS warrants against cracks, blisters, peeling, discoloration and delamination of interior surfaces for a period
of one year.
Equipment
LMS warrants the spa’s electrical and electronic components, specifically, the control system and pumps, against
malfunction due to defects in materials and/or workmanship for a period of one year.
Components
LMS warrants manufacturer-installed ozonator and LED light source against malfunction due to defects in ma-
terials and/or workmanship for one year.
Manufacturer Warranty
Spa cover warranty is extended through the manufacturer of the product. Spa cover is warranted for 90 days
unless otherwise specified. For more information, see their warranties in the owner’s information package that
was delivered with your spa for more information.
Authorized Repairs and Service
The factory authorized selling dealer is responsible for performing all necessary repairs. To obtain service, con-
tact the selling dealer.
If the consumer is unable to obtain satisfactory customer service from the selling dealer, written notification
must be given to the LMS Customer Relations Department within 30 days of the reported failure.
Warranty Performance
In the event of repairs or replacement of components under warranty, shipping costs are the responsibility of
the spa owner. There will be no charge for parts or labor on a covered item. Cost of labor is based on flat rate
schedule determined by LMS and distributed to dealers.
The LMS service agent may assess a reasonable travel or mileage charge per service call, which may include
diagnostic time.
If LMS determines that repair of a covered item is not feasible, LMS reserves the right to replace the defective
merchandise with merchandise equivalent or equal in value to the original merchandise.
In the event of warranty product replacement requiring a returned goods authorization (RGA), all removal,
replacement, installation and shipping costs are the responsibility of the spa owner.
