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Troubleshooting
In the event that your S2VR Duo is not working correctly, please refer to the 3 items below to find out where the
problem is coming from. Should the steps below not remedy the situation, please check the FAQs on our website
www.caldigit.com
. One of these FAQs should provide the solution to your specific problem.
If you need further assistance, please contact your Century Global reseller.
1. Inspect your S2VR Duo
Make sure the power source of your external SATA device is connect properly.
2. Inspect the SATA cable
Verify the SATA connection and try an alternate SATA cable.
3. Check your system profiler
Go to your system profiler by clicking apple menu, “About This Mac”, “More Info…”, and click on PCI Cards to see
if your SATA card is listed. If not, remove the card and install to another available PCI-e port (referring to
Hardware installation on page 3)
General Safety Precautions
Make sure to read all messages with this icon for important information
On various important points on the S2VR Duo. Failure to pay attention
to these warnings could result in loss of data or other serious consequences.
1. Do not attempt to service this unit yourself. Opening or removing the side covers will expose you
to dangerous voltages or other hazards.
2. Do not use this unit near water – such as; bathtub, sink, in a wet area or near a swimming pool,
doing so increases the chances of a short circuit or electrocution.
3. Do not place this unit on any unstable surface such as; a cart, stand, bracket or table. The unit
may fall causing serious injury and/or damage to the unit.
4. Do not block the front and rear ventilation. Proper airflow is required to ensure reliable operation
and to prevent overheating.
5. Do not defeat the safety purpose of the grounded power plug. Use a grounded power outlet and
the power connector intended for the unit.
6. Power cord provided is for North America use only. Outside of North America the proper power
cord must be procured and used.
Agency Approvals
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may lead to undesired operation.
EC Declaration of Conformity:
Conforms to Standards EN50081-1:1992
EN55022:1998
Technical Support
CalDigit Website:
www.caldigit.com
CalDigit knowledgebase:
go to website, click on Support, click on knowledgebase
CalDigit e-mail support:
support@caldigit.com
Phone support:
714-572-6668 M-F 9AM – 6PM PST
Fax:
714-572-9881
