BIOHARMONEX 4.0
USER’S GUIDE
37
TROUBLESHOOTING
PROBLEM
SOLUTION
Unit switches off
Battery is low, connect the charger.
Screen is black
The device may be switched to standby mode.
Press the on/off button.
If the screen remains black, try to reset the device by pressing and
holding the on/off button for 12 seconds. If nothing happens, the
battery may be low. Connect the charger. If it still doesn’t work,
contact your distributor!
The unit does not charge
Check the charger cable. If damaged, replace cable or charger.
If it still doesn’t charge, contact your distributor!
Calivita
®
logo turns to blue
when charging
The BioHarmonex
®
indicates a charging problem. Try charging the
device with another network charger. If the problem persists,
replace the charger.
Touchscreen problem
Try to restart the device. If it still doesn’t work, contact your
distributor!
Unit freezes
Try to reset the device by pressing and holding the on/off button for
12 seconds. If nothing happens, contact your distributor!
Battery drains too fast
Replace the battery. Please contact your distributor!