Callware Technologies UC, Manual

Page 1: ...Callegra UC Telephone Guide...

Page 2: ...ns do not allow disclaimer of explicit or implicit warranties in certain situations Therefore this statement might not apply to you The contents of this document may not be duplicated by any means whe...

Page 3: ...rd Messages 6 Reply to Messages 7 Set Message Addressing Options 8 Use Email Features 9 Use Fax Features 10 Change Mailbox Setup Options 12 Set up Wakeup Calls 14 Set Notification Calls 16 Use Distrib...

Page 4: ...iv...

Page 5: ...tion Your Personal System Your administrator has set up a individualized system for your company This setup along with the capabilities of your telephone system affect the way you use the Callegra UC...

Page 6: ...reeting It also guides you through entering a personal passcode The default passcode is 1234 Your voicemail access number ____________ Access Mailbox from an Outside Line Access Mailbox from Main Numb...

Page 7: ...ve Message without Ringing Extension 1 Dial the voicemail access number 2 Enter your mailbox number if prompted 3 Enter your passcode 2 At the main greeting enter the mailbox number immediately follow...

Page 8: ...hear a chime tone If you hear this there is a new message or new messages in your mailbox Play Messages To play a message 1 From the Main menu press 7 to access the Voice Messages menu 2 Press 7 to p...

Page 9: ...he external phone number or press to enter a distribution list number Use Message Delivery Options After recording a new message replying to a message or forwarding a message choose from the following...

Page 10: ...From the Main menu press 7 to play the message 2 Press 2 to forward or reply to a message 3 Press 1 to forward the message 4 Enter the mailbox number to forward the message or press and distribution l...

Page 11: ...essage 3 Press 2 to answer the message 4 Record your reply and press when finished 5 Press 9 to deliver the message Your reply is delivered to the original sender s mailbox Reply to a Message with a L...

Page 12: ...rks only for internal messages sent from one mailbox to another Press 2 to mark unmark the message Confidential If you mark a message Confidential it prevents the recipient from forwarding that messag...

Page 13: ...h large attachments until marked read within your email application Listen to Email Messages To listen to email messages from a telephone 1 Press 4 for the Email Messages menu 2 Press 7 to listen to n...

Page 14: ...n your desktop client machine To retrieve faxes through your email software check with your administrator Retrieve a Fax To retrieve a fax 1 From the Main menu press 3 for the Fax Messages menu 2 Pres...

Page 15: ...es or press 8 to retrieve saved faxes 3 Press 7 to have the fax sent to you 4 Do one of the following Press 2 to have the fax sent to a fax machine fax modem and enter the area code and phone number w...

Page 16: ...he number of the greeting you want to record and record the greeting after the tone 6 Press 7 to play the greeting and enter the greeting number you wish to play Change Passcode To change your mailbox...

Page 17: ...ions 2 Press 1 for Mailbox Setup 3 Press 7 for the Edit Extension Number menu 4 Press 6 to change your extension number Assign Call Routing Options To assign a key to route callers to another voice ma...

Page 18: ...n you must press 2 to deactivate that call Activate Deactivate the Wakeup Call Plan To activate or deactivate a wakeup call plan 1 From the Main menu press 8 for User Options 2 Press 4 for the Wakeup...

Page 19: ...play wakeup number Press 3 to change wakeup number and enter wakeup number Press 7 to play wakeup number Edit Play Wakeup Time 1 From the Main menu press 8 for User Options 2 Press 4 for the Wakeup Ca...

Page 20: ...r all notification types Identify a specific telephone number where you want the notification sent for telephone or pager notifications only Activate Deactivate a Notification Plan To activate deactiv...

Page 21: ...u can change your notification time setting To change the notification time 1 From the Main menu press 8 for User Options 2 Press 3 for Notification Calls menu 3 Enter the number of the notification p...

Page 22: ...bution list 1 From the Main menu press 8 for User Options 2 Press 2 for the Distribution List menu 3 Press 2 to add or edit a distribution list 4 Enter the number 0 47 of the list you want to create o...

Page 23: ...s 7 to play speed dial index number Press 3 to delete a speed dial index number Press 2 to add or edit a speed dial number a Enter a speed dial index number any single digit number 0 9 or the characte...

Page 24: ...messages 4 Browse through your deleted messages using 6 to skip to the next message if desired to locate the message you want to restore 5 Press 5 to restore the message The message is brought back to...

Page 25: ...Run CallegraINBOX for Outlook Setup 1 Obtain from your administrator the server name The server name is the name of the computer that holds Callegra Client Services 2 Ensure all prerequisites are ins...

Page 26: ...up by your administrator on a server There is no additional desktop client software to install To access CallegraWEB 1 From Internet Explorer 6 0 enter the URL specified for CallegraWEB supplied from...

Page 27: ...or or Power User rights on your Windows machine to ensure a successful installation 2 Obtain from your administrator the server name The server name is the name of the computer that holds Callegra Cli...

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Page 29: ...additional options 8 set Message Address Options 8 C call assign routing options 13 D distribution lists create 18 how to use 18 listen to user list 18 E Email delete 9 find out message number 9 list...

Page 30: ...attach comment to forwarded message 6 create 5 forward 6 Message Address Options Confidential 8 Future Delivery 8 Return Receipt 8 play 4 record 5 reply to 7 restore deleted 20 send 5 Message Address...

Page 31: ...27 deactivate 14 play settings 14 set 14...

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Page 33: ...Menu 2 7 6 3 9 Play Deleted Messages 7 Check New Emails 4 After Playing Messages Enter Mailbox Number Reach an Operator 0 After Entering List Number 0 47 Access New Message Access Saved Message Previo...