2013 Portable Spa
LTR20131000, Rev. E
Appendix
www.calspas.com
58
Basic Troubleshooting
Symptom
Possible Solutions
Problems starting up
Pump won't prime
See priming instructions on page 12.
Breaker keeps shutting off
Reset the GFCI breaker. If this continues, contact your dealer or a qualified
spa technician.
Power and system problems
System won’t start up or
breaker keeps shutting off
Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact
your dealer or a qualified spa technician.
Control panel doesn’t
responde
Turn on or reset the GFCI circuit breaker. If this does not solve the problem,
contact your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn’t respond, contact your
dealer
Spa does not turn off
Spa may be trying to heat up. Check if the spa setting is in Standard mode.
In cold climates, if spa is not equipped with full foam or any kind of insulation,
it will try to maintain the set temperature. Set the spa to Economy Mode and
set the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is
necessary.
Message on the control panel
There may be a problem. See Diagnostic Messages on page 20.
Heat problems
Spa water does not get hot
Spa may be in Economy Mode. Set the spa to Standard Mode.
The filter may be dirty or may need to be replaced. Clean or replace the filter.
The water level may be too low. Fill the spa with water level at 4 to 6 inches
from the top.
The temperature is not turned up high enough. Raise temperature on topside
control.
Cover the spa. The cover will keep heat in the spa and help keep heat from
escaping. Make sure cover is on at all times when spa is not in use.
The heater element may be old, deteriorated, coated with scale, or defective.
Contact your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR
SPA WITH THE GATE VALVES CLOSED!
Spa overheats - temperature
greater than 110°F / 43°C
Overheating can occur during summer months and may not necessarily
indicate a malfunction. When it occurs, a message code may also appear on
the control panel. Depending on the problem, the message code may be OH,
OHS, HH, or OHH.
Temperature may be set too high. Turn the set temperature down to a lower
temperature.
Filtration time may be too long. Turn the filtration cycles down during the
warm months.
The spa may not be properly ventilated. Make sure the front of the spa is not
blocked to allow air flow.
High speed pumps may have been running too long. Limit pump running time
to no more than 15 to 30 minutes.
Summary of Contents for F1418
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