Chapter 5: Troubleshooting
Registration and connectivity troubleshooting
Page
5-14
Registration and connectivity troubleshooting
SM/BMS Registration
If no SMs are registered to this AP, then the Session Status tab displays the simple message No
sessions. In this case, try the following steps.
1
More finely aim the SM or SMs toward the AP.
2
Recheck the Session Status tab of the AP for the presence of LUIDs.
3
If still no LUIDs are reported on the Session Status tab, click the Configuration button on
the left side of the Home page.
RESULT:
The AP responds by opening the AP Configuration page.
4
Click the Radio tab.
5
Find the Color Code parameter and note the setting.
6
In the same sequence as you did for the AP directly under Configuration Link for Test in
Planning and Installation Guide, connect the SM to a computing device and to power.
7
On the left side of the SM Home page, click the Configuration button.
RESULT:
The Configuration page of the SM opens.
8
Click the Radio tab.
9
If the transmit frequency of the AP is not selected in the Custom Radio Frequency Scan
Selection List parameter, select the frequency that matches.
10
If the Color Code parameter on this page is not identical to the Color Code parameter
you noted from the AP, change one of them so that they match.
11
At the bottom of the Radio tab for the SM, click the Save Changes button.
12
Click the Reboot button.
13
Allow several minutes for the SM to reboot and register to the AP.
14
Return to the computing device that is connected to the AP.
15
Recheck the Session Status tab of the AP for the presence of LUIDs.
Summary of Contents for PMP 450 AP
Page 51: ...Chapter 1 Configuration Quick link setup Page 1 23 ...
Page 155: ...Chapter 1 Configuration Configuring security Page 1 127 ...
Page 163: ...Chapter 1 Configuration Configuring security Page 1 135 ...
Page 164: ...Chapter 1 Configuration Configuring security Page 1 136 ...
Page 193: ...Chapter 1 Configuration Configuring radio parameters Page 1 165 ...
Page 194: ...Chapter 1 Configuration Configuring radio parameters Page 1 166 ...
Page 195: ...Chapter 1 Configuration Configuring radio parameters Page 1 167 ...
Page 206: ...Chapter 1 Configuration Configuring radio parameters Page 1 178 ...
Page 210: ...Chapter 1 Configuration Configuring radio parameters Page 1 182 ...
Page 636: ...Chapter 5 Troubleshooting Logs Page 5 16 Figure 95 SM Authorization log ...