Chapter 1: Product description
Problems and warranty
Page 9
Problems and warranty
Reporting problems
If any problems are encountered when installing or operating this equipment, follow this
procedure to investigate and report:
1
Search this document and the software release notes of supported releases.
2
Visit the support website.
3
Ask for assistance from the Cambium product supplier.
4
Gather information from affected units, such as any available diagnostic downloads.
5
Escalate the problem by emailing or telephoning support.
Repair and service
If unit failure is suspected, obtain details of the Return Material Authorization (RMA) process from
the support website (
http://www.cambiumnetworks.com/support
).
Hardware warranty
Cambium’s standard hardware warranty is for one (1) year from date of shipment from Cambium
Networks or a Cambium distributor. Cambium Networks warrants that hardware will conform to
the relevant published specifications and will be free from material defects in material and
workmanship under normal use and service. Cambium shall within this time, at its own option,
either repair or replace the defective product within thirty (30) days of receipt of the defective
product. Repaired or replaced product will be subject to the original warranty period but not less
than thirty (30) days.
To register PMP and PTP products or activate warranties, visit the support website. For warranty
assistance, contact the reseller or distributor. The removal of the tamper-evident seal will void the
warranty.
Caution
Using non-Cambium parts for repair could damage the equipment or void warranty.
Contact Cambium for service and repair instructions.
Portions of Cambium equipment may be damaged from exposure to electrostatic
discharge. Use precautions to prevent damage.
