18
If you experience any trouble with your Evo 75/Evo 150, then you may find
it useful to visit the help section on our webpage at:
https://techsupport.cambridgeaudio.com/
General Help guidelines:
If you have trouble connecting the Evo 75/Evo 150 to your network, these
steps may help to resolve the problem:
• Confirm that a connected computer can access the Internet (i.e. can
browse the web) using the same network.
• Check that a DHCP server is available, or that you have configured a static
IP address on the Evo 75/Evo 150. You can configure a static IP address on
the Evo 75/Evo 150 using the menu item ‘Settings -> Network Config ->
Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’. DHCP is however the
recommended method.
• Check that your network’s firewall is not blocking any outgoing ports. As
a minimum, the radio needs access to UDP and TCP ports 80, 5 54, 1755,
5000, 6000 and 7070.
• Check your access point does not restrict connections to a particular
MAC addresses. You can view the radio’s MAC address using the menu
item ‘Settings -> Network Config -> View Config -> MAC address’.
• If you have an encrypted Wi-Fi network, check that you have entered
the correct key or passphrase into the Evo 75/Evo 150. Remember that
text-format keys are case sensitive. If, when attempting to connect to
an encrypted network, your Evo 75/Evo 150 displays: ‘Wireless error’
followed by a 5-digit number, then please ensure that you enter the
correct passphrase for the network. If the problem persists, then you may
need to consult your network configuration.
If your Evo 75/Evo 150 can connect to the network successfully, but is
unable to play particular Stream Magic stations, it may be due to one of
the following causes:
• The station is not broadcasting at this time of the day (remember it may
be located in a different time zone).
• The station has reached the maximum allowed number of simultaneous
listeners.
• The station is not broadcasting anymore.
• The link in our database is simply out of date.
• The Internet connection between the server (often located in a different
country) and you is slow.
• Try using a computer to play back the stream via the broadcaster’s web
site.
Troubleshooting
If you have problems with UPnP playback always check the following:
• Ensure your chosen UPnP server software is capable of serving the
file type you are trying to access. Some servers do not serve FLAC for
instance.
• The Evo 75/Evo 150 can only play non DRM files. Files that have DRM
controls cannot be played by the Evo 75/Evo 150. Some servers may be
able to authorise and de-crypt Microsoft Playsforsure before then serving
the content to the Evo 75/Evo 150 but this operation is not guaranteed as
it is purely a function of the server.
• If attempting to play 24-bit WAV or FLAC content note a wired Ethernet
connection is normally required for reliable operation due to bandwidth
considerations.
• Check the Evo 75/Evo 150 are capable of playing back the file type you are
trying to access. WMA, AAC, MP3, Vorbis, FLAC and WAV can currently
be played. The Evo 75/Evo 150 does not support ALAC, WMA Pro, WMA
lossless, RAW, AU or other file types not mentioned.
If you have problems with USB Media playback always check the following:
• Check the Evo 75/Evo 150 are capable of playing back the file type you are
trying to access. WMA, AAC, MP3, Vorbis, FLAC and WAV can currently
be played.
• The Evo 75/Evo 150 does not support ALAC, WMA Pro, WMA lossless,
RAW, AU or other file types not mentioned.
• For USB Media the Evo 75/Evo 150 can only play non DRM files. Files that
have DRM controls cannot be played.
• Check that your device does not require more than 1A if it is powered
from the USB socket itself.
• Check your device is formatted in FAT32/NTFS format.
• The way you organise your USB media affects the size of internal
database the Evo 75/Evo 150 needs to build dynamically as you browse
content. Good practice is to create folders for Artists within which you
should have a sub folders for each Album which then containing the
tracks for that Album. Libraries with thousands of tracks in one folder
will progressively slow down the Evo 75/Evo 150s media browsing.
For all servicing, in or out of warranty, please contact your dealer.
