CAMBRIONIX OEM U16S, User Manual

Page 1: ...User Manual OEM U16S 2022 05 2021 Cambrionix Ltd All rights reserved EN ...

Page 2: ...0 4 4 Connecting the OEM U16S to the Power Supply Unit using Spade Con nectors 12 4 5 Registration 12 4 6 Help and Support 12 5 Using your OEM U16S 13 5 1 Using without connecting to host 13 5 2 Using when connected to host 13 5 2 1 Connecting the Hub to a host computer 13 5 2 2 Charging 13 5 2 3 Data Transfer 14 5 2 4 Communication Interface and Protocol 14 5 3 Manage Ports Your OEM U16S 16 5 3 1...

Page 3: ...al specifications 27 6 4 Consumables and Placing Orders 27 7 Troubleshooting 29 7 1 Initial troubleshooting tips 29 7 2 Logging through LiveViewer 29 7 3 Hardware Failure 29 7 4 Device connection 30 7 5 Hub connection issues 31 7 6 No GUI 32 8 OEM U16S Certifications 33 9 Returns and Damaged Products 34 9 1 What do I do if my order arrives and something the product is faulty or is physically damag...

Page 4: ...uring the OEM U16S can charge the latest devices It is ready to charge out of the box and sync devices when attached to a host computer When a local host computer is connected the host can control the operation of the ports using freely available software Device charging and synchronisation can be monitored through Cambrionix s LiveViewer App the Application Programming Interface API or Command Li...

Page 5: ...ee use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the safe...

Page 6: ...Fire Hazard Mandatory action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An ...

Page 7: ...compress any part of the product 3 5 Power supply This section describes the safety precautions you must follow when using the power supply CAUTION An electric shock or personal injury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to yo...

Page 8: ...t sources l Connect the plug to an earthed socket CAUTION Damage to your Cambrionix product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object CAUTION Ove...

Page 9: ...onix OEM module may occur l When mounting a Cambrionix OEM module all mounting holes should be used with appropriate spacers screws and a torque level of 1 1Nm l Cambrionix OEM modules are susceptible to Electrostatic Discharge ESD OEM modules should be handled in an ESD safe area l This product is not reverse polarity protected The power connections MUST be connected correctly If in doubt please ...

Page 10: ...ging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual before use This will need to be removed before use as it may be covering host ports vents etc 4 2 What s I...

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Page 12: ...ermost spade terminal Taking appropriate safety precautions turn the mains supply on Periodic inspection should be made to power supply cables and any USB cables for any signs of damage If any damage is found then replace damaged cord before further use 4 5 Registration You may register your product at www cambrionix com product registration 4 6 Help and Support FAQs and help can be found on the H...

Page 13: ...rate up to 2 1A specified by the manufacturer will commence once profiling is complete Depending on the state of charge of the device attached this may take tens of seconds 5 2 Using when connected to host 5 2 1 Connecting the Hub to a host computer Connect the OEM U16S to your host system using a USB 2 0 Type B cable Using an incorrect host cable may result in the hub and all subsequent ports not...

Page 14: ...e it would be better to issue settings_display first which gives you the entire settings which you can then modify and re issue in entirity 5 2 3 Data Transfer If you wish to transfer data change applications restore or update your mobile device a data connection to a local host computer is required The hub is compatible with macOS Windows and Linux operating systems and can transfer data between ...

Page 15: ...atically If this is not the case or if a Mac or Linux platform is used the driver may be downloaded from www ftdichip com The VCP drivers are required For Linux or Mac computers the default OS drivers should be used The default communications settings should be set to 115200 baud 8 data bits no parity and one stop bit This is sometimes referred to as 115200 8 N 1 No flow control is used ANSI termi...

Page 16: ...2 Charging Profiles To ensure attached devices charge at their optimum rate our smart USB hubs come with the below intelligent charging profiles built in 0 Intelligent charging algorithm which will select a profile 1 6 1 2 1A Apple 2 BC1 2 Standard this covers the majority of Android phones and other devices 3 Samsung 4 2 1A Profile 1 but with a longer timeout 5 1 0A Typically used by Apple 6 2 4A...

Page 17: ...ub s name This will appear red if a newer version is available or green if it is the most up to date To install the firmware onto the hub click the hub hubs connected that you want to update then select the firmware version you want to upgrade to Once selected press the update button at the top and the update will commence CAUTION Your Cambrionix Firmware may get corrupted l Do not interrupt the F...

Page 18: ...Alpha and then onto Beta before it is merged into the Release version If you have found a bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 4 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructions and information on using ...

Page 19: ...t symbol allow that port mode to be changed When the port is in Sync mode only instantaneous current can be monitored through LiveViewer When the port is in Charge mode the charge profile current energy rate charge duration and end time are displayed In addition to individual port information and control LiveViewer shows the hub rail voltages time since switched on total current and power and temp...

Page 20: ...he API using JavaScript Object Notation JSON Remote Procedure Calls RPC over TCP JSON RPC calls send a request to the API to Get port device or Hub information or Set port functions such as mode A library of sample Python code can be obtained from www cambrionix com products api to help you integrate many of these functions into your process workflow alongside the complete user manual 5 4 4 Updati...

Page 21: ... appear to show the installation status From this bar you can also view the release notes for the version of the software you are looking at 5 4 5 Removing Software If you wish to uninstall the software Cambrionix LiveViewer and Cambrionix API from your host system the following steps can do this One thing to note when removing the API is to check you have also removed the recorder service which w...

Page 22: ...ed The second way you can remove software is by using the command line All you need to do is to use the command in the following fashion sudo apt remove program_name You ll be asked to enter your account password When you enter it nothing is visible on the screen You will need to confirm removal it will ask for your confirmation press the enter key or Y key Keep in mind that you ll have to use the...

Page 23: ... 37 Two example commands can be seen below you can use these commands to check hub information and health Command Action system Show hardware and firmware information health Show voltages temperatures errors and boot flag ...

Page 24: ...OEM U16S each OEM U16S needs to be connected to mains power individually and the first OEM U16S in the chain should be connected to the local computer through the host port The host port of the next board in the daisy chain is then connected to any of the first OEM U16S downstream USB ports More boards are added in the same way Using this daisy chain approach a maximum of three additional boards c...

Page 25: ...onitored via our API LiveViewer App and the command line interface When measuring temperature to determine if forced cooling is required the temperature should be measured whilst the OEM U16S is under full load and at the highest ambient operating temperature Forced cooling may be required if the board is operated inside an enclosure and or at high ambient temperatures We recommend using a fan pla...

Page 26: ... contact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not spr...

Page 27: ...e 5 0V 5 Output Current Max per Port 2 1A Output Power Max per Port 10W Output Power Total 174W 6 3 Physical specifications Input Connectors 1 x USB 2 0 Type B Expansion Port 2 x USB 2 0 Type A Output Connectors 16 x USB 2 0 Type A Maximum Downstream Data Speed per Port 480Mbps Ambient Operating Temperature range 10 35 C Relative humidity 5 to 95 non condensing Dimensions 170 x 90 x 35mm Weight 13...

Page 28: ...B 2 0 Type B cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your OEM U16S from or from Cambrionix directly To find one of our partners local to you please visit www cambrionix com partners where you can learn about the local vendors and distributo...

Page 29: ...to our website and download both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab at the top of the screen 4 In the API section click the select all tick box and then the save button 5 After this is enabled use the hub in a way that causes the issue you are seein...

Page 30: ...ff or through the API and disabling it via code For example using the command line the instructions would be as below settings_unlock settings_set sync_chrg 0000000000000000 Unknown devices Sometimes within Liveviewer and device manager the connected device may show up as an unknown device This can be due to the host system needing to be trusted on the device This can be done on the device itself ...

Page 31: ...update directly from the USB host controllers manufacturer which will be found on their website USB drivers required are FTDI drivers which can be found on the site https ftdichip com drivers Daisy chaining multiple PDsync 4 using expansion port USB C cables can have variations in speed power and protocol capabilities Some active or E mark type C cables may not work on the daisy chain when connect...

Page 32: ...upport issues you can use the following command to create the logging cfg file manually echo DEBUG etc opt cambrionix cambrionix log cfg Then after re producing the problem you can zip the logs from the folder var log cambrionix You may delete the file below when you are finished with it etc opt cambrionix cambrionix log cfg ...

Page 33: ...Page 33 of 37 8 OEM U16S Certifications l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l RoHS Compliant l Independently safety tested by the Underwriters Laboratory UL under file E346549 ...

Page 34: ...bleshoot internally l Please include photos of the damaged box and product when contacting Customer Support Note If you have received your order in a damaged box and the damage was indicated to the courier please provide us with a copy of the delivery note detailing this 9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact...

Page 35: ... warranty and terms section on our website l Where Cambrionix arranges collection return shipping will be free unless Cambrionix notified you otherwise l When contacting us about returning a product please provide the following information Collection Address Weights and dimensions of shipment Preferred collection date and time ...

Page 36: ...registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Android is a trademark of Google LLC Chromebook is a t...

Page 37: ...OEM U16S Page 37 of 37 United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854 ...