CAMBRIONIX PDSync-C4, User Manual

Page 1: ...PDSync C4 User Manual 2023 09 Cambrionix Ltd All rights reserved EN...

Page 2: ...Charging 11 4 7 Connecting the PDSync C4 to the Power Supply Unit using Spade Connectors 11 4 8 Registration 12 4 9 Help and Support 12 5 Using your PDSync C4 13 5 1 Using without connecting to a host...

Page 3: ...6 Hub Architecture 29 7 Troubleshooting 31 7 1 Common troubleshooting tips 31 7 2 Logging through Cambrionix Connect 31 7 3 Hardware Failure 32 7 4 Device connection 32 7 5 Hub connection issues 33 7...

Page 4: ...box and sync devices when attached to a host computer When a local host computer is connected the host can control the operation of the ports using available software Device charging and synchronisat...

Page 5: ...annot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directl...

Page 6: ...and manufactured to meet the requirements of UK and international safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standard...

Page 7: ...with the unit or power supply CAUTION Damage to your product may occur Do not short circuit the Power Supply Unit PSU supplied with your product Do not disconnect the power cord while the product is...

Page 8: ...Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a fire Do not overload the power socket that your hub is connected to Insert the power plug...

Page 9: ...hen mounting a Cambrionix OEM module all mounting holes should be used with appropriate spacers screws and a torque level of 1 1Nm Cambrionix OEM modules are susceptible to Electrostatic Discharge ESD...

Page 10: ...is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product There will be a label on the hub advising you to read the User manual before use This will need to be removed...

Page 11: ...will require an adaptor or a different cable Cables Some USB cables are data transfer only and some are power delivery only There are also options that can handle both tasks Be sure to verify a cable...

Page 12: ...www cambrionix com product registration 4 9 Help and Support FAQs and help can be found on the Help page here l www cambrionix com help_pages help You can raise a support ticket for more in depth supp...

Page 13: ...IF Battery Charging specification BC1 2 and supports Charging Downstream Port CDP the hub can provide high speed charging at3A If the connected device does not comply with BC1 2 the charge current wi...

Page 14: ...VCP On Microsoft Windows the system will appear as a COM port the COM port number can be found in device manager On macOS a device file is created in the directory S is an alpha numeric serial string...

Page 15: ...ly from the host system You can disable CDP through Internal hub settings either by going through the hub settings and turning Sync charge off or through the API and disabling it via code For example...

Page 16: ...firmware version you are updating to then this can also be done Once selected press the update button at the top and the update will commence CAUTION Your PDSync C4 may not function correctly Do not...

Page 17: ...age 17 of 42 CAUTION A new version may be available Ensure you have the latest version of Firmware installed on your hub These updates will often contain new features fixes for bugs and performance im...

Page 18: ...or it can be downloaded from www cambrionix com connect Cambrionix Connect allows you to switch the ports on and off and set the port mode Cambrionix Connect s home page shows the hubs available by s...

Page 19: ...same time with a higher current than just data syncing alone With CDP enabled the hub can supply up to 1 5A If you disable CDP you will receive the notification This Hub has the Charge Downstream Por...

Page 20: ...5 4 3 Updating Software By using Cambrionix Connect you will be able to automatically download and install the most up to date software Cambrionix Connect and the Cambrionix API By going into the sett...

Page 21: ...lternatively use the below instructions sudo Library Cambrionix ApiService bin CambrionixApiService remove sudo Library Cambrionix ApiService bin CambrionixRecorderService remove Linux To remove softw...

Page 22: ...ld be connected to the local computer through the host port The host port of the next board in the daisy chain is then connected to any of the first PDSync C4 downstream USB ports More boards are adde...

Page 23: ...he fan connections are made using 2 3 pins of the 4 pin connections Two types of connection are possible a Constant speed Connect the fan using two wires to 5Vdc and GND b Variable speed connect the f...

Page 24: ...ek advise before reapplying power l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the powe...

Page 25: ...easurement Vbus yes Individual CC voltage measurement Vconn no Individual CC current measurement Vconn no Link speed detection no Programmable port current limits no RGB Indicator LEDs no Individual C...

Page 26: ...del Number Nom OEM PDSync C4 Power Efficiency at maximum load Min Number of Thunderbolt 3 Expansion Ports Nom Nom Number of Thunderbolt 3 Upstream Ports Nom Max Number of USB Control Ports Nom Power T...

Page 27: ...asurement Resolution Vsupply mV Nom Nom Max Power connection pin layout Pin Function 1 Vo 2 Vo 3 Vo 4 Vo V is connected to AC input ground 6 4 Port Specifications USB Downstream Port Properties Short...

Page 28: ...operties LED Wavelength Red nm Min Vbus Input Current mA Min Nom Nom Max Max LED Wavelength Green nm Min Vbus Input Power W Min Nom Nom Max Max LED Wavelength Yellow nm Min Vbus Input Voltage V Min No...

Page 29: ...is a diagram of the internal architecture for the PDSync C4 Fig Description 1 This is the external physical port number 2 This is present if this component is connected to an internal hub if it is pr...

Page 30: ...al physical port you can connect a USB device to The Host port that you will connect the host computer to An Internal hub which can then connect to external ports or other internal components Any othe...

Page 31: ...r website and download both the API and Cambrionix Connect www cambrionix com software 2 Once in Cambrionix Connect on the left hand side of the screen select the settings section 3 Once in the settin...

Page 32: ...s In most instances disabling CDP has resolved this issue for our customers You can disable CDP through Internal hub settings either by going through the advanced settings and turning Sync charge off...

Page 33: ...w up as an unknown device This can be due to the host system needing to be trusted on the device This can be done on the device itself on the initial connection This could also be due to an insufficie...

Page 34: ...your cable supplier to see if e markers are fitted Cannot access the COM port You may get an error message stating COM and then a number could not be opened Access is denied This is because an applica...

Page 35: ...tware section Firmware Update If you have older hardware with Firmware version number lower than 1 83 then the hub may not be compatible with the Cambrionix API and will need to be updated to the late...

Page 36: ...What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact the vendor the item was originally purchased from for their returns process...

Page 37: ...age 37 of 42 9 Compliance and Standards l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l RoHS Compliant l Independently safety tested by the Underwriters Laboratory UL under f...

Page 38: ...onditions The use of Cambrionix hubs is subject to the Cambrionix Terms and Conditions the document can be downloaded and viewed using the following link https downloads cambrionix com documentation e...

Page 39: ...her protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other...

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Page 42: ...Cowley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales with the company number 06210854...