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9. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website
www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the
section.
9.1. What do I do if my order arrives and something the product is
faulty or is physically damaged?
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If you have received your order in a damaged box and/or the product has physical
damage please contact Cambrionix Customer Support. Please provide photos of the
damaged box and/or product when contacting Customer support.
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If an item in your order does not have physical damage but is not functioning properly or
will not power on, please contact Customer Support and provide as much information as
possible and including any steps followed to troubleshoot internally.
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Please include photos of the damaged box and product when contacting Customer
Support.
Note: If you have received your order in a damaged box and the damage was indicated to the
courier, please provide us with a copy of the delivery note detailing this.
9.2. What happens after I have requested a Return?
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If you have not purchased the Product(s)
direct from Cambrionix please contact the
vendor the item was originally purchased from for their returns process.
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Once you have notified Cambrionix of your return, Cambrionix will arrange for the
collection of the product(s), or provide instructions and details for you to return the
product direct.
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When returning your product(s),
please only send back the items that were advised
through the support process.
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Return your product(s) in the original packaging where you can. Where original packaging
is not available, use suitable packing methods, which will ensure that the product cannot
be subject to impact damage. i.e. double-walled cardboard box with 50mm of soft
material.
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Product(s) not returned in their original condition may result in additional costs, please
refer to the warranty and terms section on our website.
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Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix
notified you otherwise.
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When contacting us about returning a product please provide the following information.
- Collection Address
- Weights and dimensions of shipment
- Preferred collection date and time.
- Product serial number
- Purchase order number
