CAMBRIONIX TS3-C10, User Manual

Page 1: ...User Manual TS3 C10 2022 08 2022 Cambrionix Ltd All rights reserved EN ...

Page 2: ...4 4 Connecting to Host 9 4 5 Charging 9 4 6 Cables 10 4 7 Registration 10 4 8 Help and Support 10 5 Using your TS3 C10 11 5 0 1 LED Configuration 11 5 1 Using without connecting to host 11 5 2 Using when connected to host 11 5 2 1 Connecting the Hub to a host computer 12 5 2 2 Authorising Thunderbolt hubs on Linux 12 5 2 3 Charging 12 5 2 4 Data Transfer 13 5 2 5 Communication Interface and Protoc...

Page 3: ... Physical specifications 25 6 5 Consumables and Placing Orders 26 6 6 Power Supply 29 7 Troubleshooting 30 7 1 Initial troubleshooting tips 30 7 2 Logging through LiveViewer 30 7 3 Hardware Failure 31 7 4 Device connection 31 7 5 Hub connection issues 32 7 6 No GUI 33 7 7 Software troubleshooting 34 8 Disposal 35 9 Returns and Damaged Products 36 9 1 What do I do if my order arrives and something ...

Page 4: ...ionix Device charging and synchronisation can be monitored through Cambrionix s LiveViewer Application the Application Programming Interface API or Command Line Interface CLI Cambrionix s free monitoring and control software can be downloaded from www cambrionix com products api With your TS3 C10 there is a Thunderbolt connection to the host which is capable of up to meaning your upstream speeds t...

Page 5: ...e use and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the safet...

Page 6: ...y action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An electric shock or pe...

Page 7: ... section describes the safety precautions you must follow when using the power supply CAUTION An electric shock or personal injury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your product may occur l Do not short circuit the Power ...

Page 8: ...earthed socket CAUTION Damage to your Cambrionix product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a f...

Page 9: ...and quantities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual before use This will need ...

Page 10: ...power is connected connect the TS3 C10 to your host system using a Thunderbolt 3 cable Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host Cambrionix would recommend using the Thunderbolt cable that is provided with our TS3 C10 If you are looking at purchasing your own cable to achieve 40Gbps a suitable cable would be either l up to 0 8m p...

Page 11: ...ster your product at www cambrionix com product registration 4 8 Help and Support FAQs and help can be found on the Help page here l www cambrionix com help_pages help You can raise a support ticket for more in depth support here l https cambrionix atlassian net servicedesk customer portals You can also download any of our manuals and keep up to date at the link here l www cambrionix com product u...

Page 12: ...ub is below Colour Behaviour Blue Device connected and port is on Red Device has reached charged threshold 5 1 Using without connecting to host When the Hub is switched on and is not connected to a local host computer it is automatically configured to charge devices using its intelligent charging algorithm Connect the devices to be charged to any of the available ports not the Host Port using USB ...

Page 13: ...s there is an interface to force power the Thunderbolt controller If supported this command will request the daemon to do so The daemon will keep track of all client requests and will release the force power override when the last request is released authorize DEVICE Authorize a currently unauthorized device identified via its unique id uuid DEVICE If a key is stored in the database it will be use...

Page 14: ...ing else it would be better to issue settings_display first which gives you the entire settings which you can then modify and re issue in entirity 5 2 4 Data Transfer If you wish to transfer data change applications restore or update your mobile device a data connection to a local host computer is required The hub is compatible with macOS Windows and Linux operating systems and can transfer data b...

Page 15: ...dev tty usbserial S Devices incorporate a FT230X USB to UART converter IC from FTDI International On Windows 7 or later a driver may automatically be installed if Windows is configured to download drivers from the internet automatically If this is not the case or if a Mac or Linux platform is used the driver may be downloaded from www ftdichip com The VCP drivers are required For Linux or Mac comp...

Page 16: ...t can handle up to 16 endpoints If you wish to synchronise more devices multiple hubs can be daisy chained to allow up to 60 devices to be managed simultaneously from a single host computer To daisy chain multiple hubs each hub needs to be connected to mains powerindividually then the first hub in the chain should be connected to the local computer through one of the Thunderbolt ports The next hub...

Page 17: ...um rate our smart USB hubs come with the below intelligent charging profiles built in 1 900mA 2 1 5A 3 3A 5 4 3 Firmware The firmware can be kept up to date using our LiveViewer software As part of delivering an easy user experience our LiveViewer application is now a set and forget solution The LiveViewer application will discover your USB hub s firmware and present an update for you To update th...

Page 18: ...mence Firmware versions and hardware We advise not to change the firmware version on any new products you receive as this may cause compatibility issues and stop your TS3 C10 from functioning CAUTION Your TS3 C10 may not function correctly l Do not install old firmware onto a new product CAUTION Your Cambrionix Firmware may get corrupted l Do not interrupt the Firmware update process l Do not disc...

Page 19: ... onto Beta before it is merged into the Release version If you have found a bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructions and information on using our software o...

Page 20: ...nt energy rate Tick boxes adjacent to each port symbol allow that port mode to be changed when the enable port controls is selected When the port is in Sync mode only instantaneous current can be monitored through LiveViewer When the port is in Charge mode the charge profile current energy rate charge duration and end time are displayed In addition to individual port information and control LiveVi...

Page 21: ... from www cambrionix com products api and installed on the host machine Port information and control can be provided through the API Calls are sent as a request to the API to Get port device or Hub information or Set port functions such as mode A library of sample code can be obtained from www cambrionix com products api to help you integrate many of these functions into your process workflow alon...

Page 22: ... appear to show the installation status From this bar you can also view the release notes for the version of the software you are looking at 5 5 5 Removing Software If you wish to uninstall the software Cambrionix LiveViewer and Cambrionix API from your host system the following steps can do this One thing to note when removing the API is to check you have also removed the recorder service which w...

Page 23: ...ed The second way you can remove software is by using the command line All you need to do is to use the command in the following fashion sudo apt remove program_name You ll be asked to enter your account password When you enter it nothing is visible on the screen You will need to confirm removal it will ask for your confirmation press the enter key or Y key Keep in mind that you ll have to use the...

Page 24: ...39 Two example commands can be seen below you can use these commands to check hub information and health Command Action system Show hardware and firmware information health Show voltages temperatures errors and boot flag ...

Page 25: ...contact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not spra...

Page 26: ...V 5 Output Current Max per Port 3A Output Power Max per Port 15W Output Power Total 150W 6 3 Error flag rail values Input rail Max Input rail Min 6 4 Physical specifications Input Connectors 2 x Thunderbolt 3 Output Connectors 10 x USB 3 2 Type C Maximum Downstream Data Speed per Port 5Gbps Ambient Operating Temperature range 10 35 C Relative humidity 5 to 95 non condensing Dimensions 193 x 136 x ...

Page 27: ...power cables or Thunderbolt 3 cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your TS3 C10 from or from Cambrionix directly To find one of our partners local to you please visit www cambrionix com partners where you can learn about the local vendor...

Page 28: ...TS3 C10 Page 27 of 39 ...

Page 29: ...TS3 C10 Page 28 of 39 ...

Page 30: ...Power Supply Input Voltage 100 250Vdc Input Current 4A 115VAC 2A 230VAC Input Frequency 50 60Hz Input Connector C14 Output Voltage 24V Output Current 0 9 2A Output Power 221W Output Connector 4 pin DIN Dimensions 210 x 85 x 46mm ...

Page 31: ...s of the behaviour use the following steps to get a zip file of the logs 1 Open LiveViewer if this is not already downloaded then go onto our website and download both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In the API section click the cog on the righ...

Page 32: ...tem through the TS3 C10 We have only observed this behaviour in a very few amount of devices by disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings either by going through the advanced settings and turning Alt Sync charge off or through the API and disabling it via code For example using the command line the instructions would be as ...

Page 33: ...itation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question For Apple devices there is a setting called USB accessories which can be activated Once activated it will reduce the amount of times a device will need to be unlocked trusted More information can be found at the link here Cannot connect any more devices Sometimes you may reach the ...

Page 34: ...chain when connecting the expansion port to another PDysnc 4 We recommend to use passive type C cables and not to use cables fitted with e markers see your cable supplier to see if e markers are fitted Cannot access COM port You may get an error message stating COM and then a number could not be opened Access is denied This is because an application has control over the COM port that the hub is co...

Page 35: ...oftware troubleshooting Some users have noted that the API can cause a high level of CPU usage This can sometimes be linked to the API recorder service If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely ...

Page 36: ...the Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and should not be disposed of as unsorted municipal waste Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements Cambrionix PR...

Page 37: ...bleshoot internally l Please include photos of the damaged box and product when contacting Customer Support Note If you have received your order in a damaged box and the damage was indicated to the courier please provide us with a copy of the delivery note detailing this 9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact...

Page 38: ...tion on our website l Where Cambrionix arranges collection return shipping will be free unless Cambrionix notified you otherwise l When contacting us about returning a product please provide the following information Collection Address Weights and dimensions of shipment Preferred collection date and time Product serial number Purchase order number ...

Page 39: ...rademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Thunderbolt and the Thunderbolt logo are trademarks of Intel Corpo...

Page 40: ...18669 0006 90079186690006 MOD IT 195761 195761 MOD IT DS 30202007995X 30202007995X MOD IT MM 30202007994Y 30202007994Y MOD IT STACK 30202007993P 30202007993P MOD IT DS 6077253 6077253 6077253 MOD IT DS 3a2f8b88e935 202012311 202012311 MOD IT DS 195759 195759 MOD IT DS 329440 001 MOD IT DS 29 735 477 D936 001 MOD IT 6077254 6077254 6077254 MOD IT MM 6077255 6077255 6077255 MOD IT MM 2a6ebe915fe9 20...

Page 41: ...ng Cowley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales ﺑﺮﻗﻢ اﻟﺸﺮﻛﺔ 06210854 2022 08 2022 Cambrionix Ltd All rights reserved EN ...