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Do you need to use pellets all the
time? Even if you are not wanting to
smoke the food?
Pellets are the main source of fuel on this pellet grill. If you add
the sidekick accessory, you can add the option of cooking with
propane as well.
Can I use other brands of pellets?
Yes, however some flavors and brands of pellets burn differently
than others. You will want to use 100% all natural wood pellets
with no additives, binders, glue, corn, or any other oils.
How long do you want to run the
smoker before you can cook on it?
You will want to go through the full startup process with the
lid up. You can put the lid down once there is a temperature
displayed on the controller. From there, wait until it gets up to
the desired temperature and then you are good to put your
food in and start your cook.
How long does it take the grill to
start up?
The startup process for the grill is about 6 minutes to ignite the
pellets. From there it will take 10-20 minutes to get up to the
desired temperature. The hotter the temperature, the longer
it can take. Please note that colder temperatures outside can
affect the time as well.
Do I need to empty the ashes every
time?
Yes, this will start you off with a fresh burn cup. If you do
not empty the ashes, burner may not ignite, you can have
temperature swings, flame-outs, and\or burn back into the
hopper.
Why is there extra ash in the bottom
of the grill?
Ash at the bottom of the grill is normal due to the blower fan
that keeps the pellets burning. Make sure that the ash pull out
is pushed in all the way, and straight. If it is at an angle, then it
will allow extra air to get through, blowing the ash out of the
burn cup.
Why have the ash clean out, if all the
ash doesn’t go into the cup?
The ash clean out system is to help start out with a fresh burn
cup each time you cook, without vacuuming it out. You want an
empty burn cup each time because this helps the pellets burn
better and more efficient without temp swings. We have cut the
vacuuming down to only after 50 hours of use, like the manual
suggests, instead of each cook.
Smoke is escaping around the
lid. Can I add a sealant around
my lid?
Smoke escaping around the lid is normal. We don’t
suggest adding a sealant to this grill.
Is it normal for my grill to put off a lot
of smoke at first?
Yes. This is due to the igniting of the pellets.
Is it normal for my grill to produce
little to no smoke?
At higher temp settings, there will be less smoke, due to
the burning of pellets. On the lower settings, the pellets are
smoldering, so there will be more smoke, however the smoke
comes in waves throughout cooking.
FREQUENTLY ASKED QUESTIONS
