28
TROUBLESHOOTING
Why does my grill not turn on after
switching the power button to the
on position?
Make sure the grill is plugged into a powered outlet. Check
the circuit breaker and/or GFCI switch, or test the outlet using
another appliance.
Unplug the grill and check the fuse on the bottom face of the
controller. If the fuse is blown, replace only with a 4.0 Amp
125 V 55x20mm Fast Blow Fuse. Typical fuse markings will
be 4A125V, F4A125V, 4A250V, or F4A250V. Make sure to
confirm they are a Fast Blow Fuse. Actual fuse dimensions are
5.2x20mm.
My grill does not heat up?
Turn the power off and check the hopper for pellets. Check the
firebox to see if there are pellets in it. The easiest way to do this
is to pull the burner clean-out lever, remove the cup from the
bottom of the grill and check for pellets.
If there are a lot of pellets in the cup, reinstall the cup and close
the burner clean-out. Remove the grill grates, grease tray, and
heat deflector and vacuum out any pellets in the bottom of the
grill. Try restarting the grill and see if the pellets are dropping
into the burn cup, but not igniting, the heating rod may need to
be replaced. Call customer service.
After restarting, if there are no pellets falling into the burn cup,
check to see if the auger is turning. If the auger motor is turning,
but the auger isn’t rotating, the auger pin may be sheared and
need to be replaced.
Why is my auger not turning?
You may have wet pellets which have swollen and jammed
the auger, if this is the case, call our customer support team.
This will require some disassembly to gain access to the auger
chamber in order to clean out the jammed pellets.
Why is my grill not feeding pellets,
but my auger is turning?
Check to see if there are pellets in the hopper, or if there is
something blocking the pellets from going into the auger chamber.
My probe temperatures do not
display?
Make sure the meat thermometer is connected properly to the
controller. If it still doesn’t work, the probe may be damaged and
need to be replaced.
My Ash Clean-out is stuck, what
do I do?
There is a protectant we use on the raw steel, and when it heats
up, it all goes down to the bottom of the grill, causing the two to
stick together. Try hitting the plate from the bottom of the grill,
with a rubber mallet, in an upward motion or from the inside of
the grill, downward. This should free the two pieces.
Why am I blowing the fuse?
It’s most likely the Hot Rod, however you will want to check
the blower and auger motor also. To check the Hot Rod and
motors: disconnect the Hot Rod wires (Purple, A) from the
controller, turn the dial to any of the temperature settings. If you
don’t blow a fuse, then it’s most likely the Hot Rod. Repeat with
the other wires. Make sure to replace with the correct fuse. 4
AMP 125 or 250 V, Fast Blow Fuse.
