Assistance
Products may not be returned without prior authorization.
Products shipped to Campbell Scientific require a Returned Materials
Authorization (RMA) or Repair Reference number and must be clean and
uncontaminated by harmful substances, such as hazardous materials,
chemicals, insects, and pests. Please complete the required forms prior to
shipping equipment.
Campbell Scientific regional offices handle repairs for customers within their
territories. Please see the back page for the Global Sales and Support Network
or visit
to determine which Campbell Scientific
office serves your country.
To obtain a Returned Materials Authorization or Repair Reference number,
contact your CAMPBELL SCIENTIFIC regional office. Please write the
issued number clearly on the outside of the shipping container and ship as
directed.
For all returns, the customer must provide a “Statement of Product Cleanliness
and Decontamination” or “Declaration of Hazardous Material and
Decontamination” form and comply with the requirements specified in it. The
form is available from your CAMPBELL SCIENTIFIC regional office.
Campbell Scientific is unable to process any returns until we receive this
statement. If the statement is not received within three days of product receipt
or is incomplete, the product will be returned to the customer at the customer’s
expense. Campbell Scientific reserves the right to refuse service on products
that were exposed to contaminants that may cause health or safety concerns for
our employees.
